Re: ADT purchased Reliance/Protectron in Canada

[tourman <robercampbell@xxxxxxxxx>]

On Thursday, May 15, 2014 8:26:22 PM UTC-4, Bob La Londe wrote:
> "tourman" <robercampbell@xxxxxxxxx> wrote in message=20
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> news:50490f62-2858-4d6e-a634-6113b97bc04e@xxxxxxxxxxxxxxxxxxx
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> > Recently ADT in the US has purchased Reliance/Protectron here in Canada=
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> > for a princely sum reputed to be about $5.5 Billion. Protectron is a ma=
jor=20
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> > player in the security market here in Canada with about 400,000 account=
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> > on line with their six major stations spread across Canada. I myself am=
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> > third party dealer on their station with 1200 accounts monitored by the=
m.
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> >
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> > Over the last twenty years, my customers have been well served by their=
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> > monitoring services, which have allowed me to set up my own custom=20
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> > priorities with their operators.My past experiences with the normal,=20
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> > instantaneous "cookie cutter" ADT response to alarms, has shown that=20
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> > without such signals as "cancel codes" being programmed, this has resul=
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> > in far too many false alarm dispatches (which in our jurisdiction costs=
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> > the client $140 a visit). Today, that kind of unfiltered  response is=
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> > close to irresponsible ! That, and other service related reasons, is wh=
y I=20
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> > took some 200 accounts off ADT's station initially and put them over on=
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> > Protectron's station.
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> >
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> > Now the gigantic fish has swallowed the big fish in the ocean !!!!!
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> >
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> > My prediction is ADT will leave the operations side of Protectron alone=
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> > for the short term until they are able to flush out their long term pla=
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> > At that time, they will as per their normal practice, "rape and pillage=
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> > the personnel of Protectron for only the best people, and let go the=20
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> > remainder of the Protectron staff. More important to me, they will also=
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> > force Protectron to follow their established guidelines for response, a=
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> > used in their existing stations, in order to implement a consistent=20
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> > response pattern overall.
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> >
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> > This is an unhappy day for clients and for dealers on Protectron's=20
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> > stations(IMO). The day they implement those kinds of response policies =
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> > the day I swing over all my accounts to an outside independant monitori=
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> > station
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> >
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> > ADT, you've been warned (not that you really give a damn about the smal=
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> > fry.....)
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> They won't do that until they have sent you your new contract, that if yo=
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> don't sign they will quit handling your accounts.  I strongly suggest you=
 be=20
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> prepared to swing your accounts at a moments notice.  Never allow a big=
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> company like that into a position where they can blackmail you, because i=
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> they can they will.

Yes, ADT is a totally ruthless and unprincipled juggernaut when it comes to=
 pricing, and also towards small dealers they see competing with them.  A w=
hile back, when I complained about some of their poor response to the few r=
emaining accounts I had left on their station, their only response was to r=
aise the rate from $3 an account to $8 an account. It was clearly because I=
 expressed disapproval and nothing else.=20

I can see no good coming out of this purchase when it comes to anyone curre=
ntly dealing with Protectron. The quicker I get away from them the better !=
!