Re: DSC phone line technical support is terrible

[mleuck <m.leuck@xxxxxxxxx>]

On Saturday, May 26, 2012 8:31:27 AM UTC-5, tourman wrote:
> RHC: Yes, I can confim their manuals are comprehensive and
> professional in nature today. However, their tech support wait times
> are still horrible !
>=20
> Sometimes I wonder if this sort of complaint ever reaches the people
> at the top of the food chain. DSC is a large company, no different
> than any other large company, where problems down below rarely reach
> the top echelons of the organization, so they often don't get solved.
>=20
> Maybe a poke at the top with a sharp stick could solve this problem in
> a second.........anyone know any email addresses to cut through the
> layers of management directly to the top. It's not fair to complain
> about something unless you've also told them about the problem, and
> given them a chance to fix it...

I was in the local Tri-Ed yesterday and noticed a GS3060 then thought of Ji=
m. The manual was the usual booklet.

I rarely call DSC's tech support, maybe once every couple of years. I start=
ed out installing their PC1500's (v3) and 3000's. Always liked their panels=
 but they seem to have fallen behind on things like remote services. Too ba=
d they don't turn their cellular stuff over to Alarm.com.