Re: DSC phone line technical support is terrible

[mleuck <m.leuck@xxxxxxxxx>]

On Wednesday, May 16, 2012 11:26:47 AM UTC-5, Jim wrote:
> On Tuesday, May 15, 2012 10:28:56 PM UTC-4, mleuck wrote:
> >=20
> > Usually what's in the manual is all you need, doesn't take 20 calls to =
>Canada to figure something like that out. And like I said I've not seen DS=
C >or anyone use a photocopied manual in over 20 years so I imagine what yo=
u >had was ancient.
>=20
> Well ..... your wrong. But you wouldn't know that because it's not in a m=
anual.=20
>=20
> Never having installed their product before and with no decent manual ...=
 there were a lot of unanswered questions that I normally would have pulled=
 the answers from the manual before calling. And, 20 was an exaggeration. T=
heir ineptitude and lack of cooperation is the issue. However, with your ob=
session to make snotty posts here, you must have missed that.
=20
Never had a problem with their tech support although I've never called them=
 as many times as you apparently kinda sorta have. I don't care for their c=
ellular solution but it does work and is easy to setup and use. Perhaps by =
expecting it to be harder it confused you.

> But anyway .....  thanks for confirming that you only know what you read.=
 The people who are out here doing the actual installations have run into p=
eople like you all the time. We all know what you don't know.

Apparently not, I used to get calls from supposedly experienced people like=
 yourself all the time. Usually they were the guys still using 4x2

> The product was a GS3055 I think. So .... not so ancient and certainly no=
t 20 years. But ..... maybe you exaggerated. And I'm pretty sure I still ha=
ve the unit and the photocopied instuctions of their failed attempt at maki=
ng a quality product.=20

No exaggerating at all, if you had seen DSC's literature up until the early=
 90's that's pretty much what their documentation looked like, photocopy st=
uff stapled together. It wasn't until halfway through the PC1550/2550/3000 =
product life when they came out with professional looking manuals. I imagin=
e Mr Campbell will verify that.

If you got a GS3055 with that kind of manual I'd have taken it back which m=
ight have save you 20, 10, 5 or whatever calls. I've worked with all their =
current cell/IP product including that one and they all come with the same =
type professional booklet.