Re: Napco system questions

["Robert L Bass" <Sales@xxxxxxxxxxxxxxxxxxxxx>]

"mleuck" wrote:
>
> Well I've used both quite a bit and Frank is correct, DSC panels are much
> easier to program than Napco...

Translation: DSC panels are simple and feature poor by comparison.

> ...keypad programming which is something that 90% of installers do.

Since I primarily sell to DIYers, that's not an issue for me.

> And last I checked DSC didn't come with 2 different program manuals
> depending on
what keypad you have...

Correct.  Napco makes manuals for each of their keypads.  The user manuals
describe how to operate what the system has in place rather than one generic
manual for all keypads like DSC.

> And in the time it takes for you to pull up Napco's software and connect to
> the panel I'm out of DSC programming...

Radio Shack panels were quick to "program" too.  They also had almost no
features.

> showing the customer how the system works. In a typical installation most of
> the defaults work just fine. DSC's download software is far quicker and
> easier to use than Napco's (who still haven't figured out how to make a
> decent interface), I'm sure your "team" is at the ready to fix that.

Actually, DSC's software is among the slowest on the market.  It's also a
royal pain getting around the GUI, which was apparently designed by a team of
monk... er, we won't go there.  Napco's first attempt at Windows compatible
software was awful.  In fact, we did discuss working on it with them.  They
went there own way and, after a few tries, finally got it right.

> It sounds like you haven't played with DSC in a while...

I've dealt with DSC for a number of years.  Their panels are simple to program
because they don't have the features many better models have.  Feel free to
claim whatever makes you feel good regarding my experience.  We both know the
truth, though you'll never admit it.