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Re: I So Hate Stupid People



"Bite Me" <nospam@xxxxxxxxxxxxxxxxxxx> wrote in message
news:awS%l.9815$t_7.7185@xxxxxxxxxxxxxxx
> Pro:  The Keypad would go best here because you can see it and its
> convenient to get to.
>
> L'l'ol'lady:  No I want it down there below everything.
>
> Pro:  ... Are you sure?
>
> L'ol: Yes.  Absolutely.
>
> ...
>
> L'ol:  The keypad doesn't work were you put it.  I need it mounted up
> where you said to begin with.  Can you move it?
>
> Pro:  Sigh.  Sure.  No problem.  I'll even patch the holes for you, but
> you will need to get some touch up paint.  I'll save you a section to use
> as a paint sample when I re-install the keypad.
>
> L'ol:  Oh thank you.
>
> Pro:  Now about the outdoor siren location.  Is this location ok?
>
> L'ol:  How big is it?
>
> Pro:  Here it is.
>
> L'ol:  Oh!  Thats fine it should be no problem.
>
> ...
>
> L'ol:  Ca you move the siren?  I'm concerend somebody might complain about
> the sight of it hidden behind that decorative column.  Ten years ago this
> freind of mine who had you install an alarm had you put it on the roof.
>
> Pro:  ... Fine!  Let me get to work.
>
> ...
>
> Pro:  All done and tested.  Now lets go over the system.
>
> L'ol:  I can't today.  I'm to upset after your temper tantrum about having
> to move that siren when you should have known better in the first place.
>
> Pro:  Temper tantrum?  I never said a word except fine, and let me get to
> work.
>
> ...  Back and forth ...
>
> Pro:  You know.  I scheduled the entire afternoon to be free because you
> specifically said you needed extra care and attention to make sure you
> would know how to use your alarm system.  I moved things and didn't even
> ask to collect for the extra work even though you specifically requested
> or agreed to the locations before they were installed.  I think its
> unreasonable for you to ask me to reschedule again to teach you how to use
> your alarm.  I have work already scheduled for the everyday the rest of
> the week, but I still told you I would call customers to see who I could
> reschedule.  Then you wanted me to set a time to come back right now
> without even giving me the chance to see who I can reschedule.  I think
> you are being just a little unreasonable.  You asked me to redo something
> you already agreed ont he way I did it, and now you want me to waste more
> of my time.  Tell you what?  The balance of the system is free.  Get
> another alarm company.  The system is complete.  Its programmed.  The
> dealer code is still at the factory default. John Smith with XYZ Alarm
> Company is familiar with this type of alarm, and Jane Doe with YXZ Alarm
> Company has also worked with this brand of panel.
>
> L'ol:  You might want to reconsider that.  I think you are unreasonable.
> You are going to have to write those names down for me.
>
> Pro:  I do not NEED your money.  Giving you for free the $1800 balance of
> what you owe is hardly unreasonable.  Look them up in the phone book.
> Even an old crone like you should know how to do that.
>
> Aside.  I didn't really need this job, and during the sales process I
> should have realized it was going to be a needy customer.  Oh, well.  An
> old lesson applied.  When you realize all its fubared, do not take their
> money, and jsut walk away.  Anybody want a monitoring refferal for a
> complete brand new installation with no known problems.  Just program the
> CS and account number and you are done.

that is why you charge old people more.




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