Re: Concord 4 issue or user issue?

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

prettiest boat anchor ever made.



--
**Crash Gordon**







"mleuck" <m.leuck@xxxxxxxxx> wrote in message
news:96660bf7-5780-4b93-92ae-e0d2bcc284d6@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Dec 8, 7:15 pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
>> On Dec 8, 8:11 pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
>>
>>
>>
>> > On Dec 8, 8:02 pm, mleuck <m.le...@xxxxxxxxx> wrote:
>>
>> > > On Dec 8, 3:33 pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
>>
>> > > > On Dec 8, 2:30 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
>> > > > wrote:
>>
>> > > > > no problem...didn't think you were being a smart ass - I just
>> > > > > wasn't sure
>> > > > > what you meant.
>>
>> > > > > if you enable and send opening closings there would be no
>> > > > > question of
>> > > > > whether the system was armed or disarmed, you'd have a time &
>> > > > > date stamped
>> > > > > printout from your CS to show them. yes, some panels can disarm
>> > > > > themselves
>> > > > > on schedule (intentionally) but the open/close reports would even
>> > > > > show that
>> > > > > too. So if it didn't show them arming/disarming and you went
>> > > > > there and tried
>> > > > > to replicate the situation and it showed all open/closes
>> > > > > properly, then
>> > > > > there is no argument....if you wanted to take it that far.
>>
>> > > > > I've had to do this several times with clients.
>>
>> > > > > --
>> > > > > **Crash Gordon**
>>
>> > > > > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>>
>> > > > >news:fc027362-eb24-4873-a9c6-32c213c27c75@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> > > > > > On Dec 8, 12:25 am, "Crash Gordon"
>> > > > > > <webmas...@xxxxxxxxxxxxxxxxxxxxx>
>> > > > > > wrote:
>> > > > > >> Whaddya mean? You don't know what open/close reports are...or
>> > > > > >> you don't
>> > > > > >> know
>> > > > > >> how they would have helped you in this instance?
>>
>> > > > > >> --
>> > > > > >> **Crash Gordon**
>>
>> > > > > >> "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>>
>> > > > > >>news:fb0cbc01-8595-4755-ab5f-94ceee501a2a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> > > > > >> > On Dec 6, 10:35 pm, "Crash Gordon"
>> > > > > >> > <webmas...@xxxxxxxxxxxxxxxxxxxxx>
>> > > > > >> > wrote:
>> > > > > >> >> happens all the time...if it's chronic I turn on
>> > > > > >> >> open/closing reports
>> > > > > >> >> temporarily.
>>
>> > > > > >> >> --
>> > > > > >> >> **Crash Gordon**
>>
>> > > > > >> >> "Doug" <n...@xxxxxxxx> wrote in message
>>
>> > > > > >> >>news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>>
>> > > > > >> >> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>> > > > > >> >> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> > > > > >> >> >> Had a customer call with a issue I've never come across
>> > > > > >> >> >> before.
>> > > > > >> >> >> Here's
>> > > > > >> >> >> what happened: Installed a Concord 4 at her house about
>> > > > > >> >> >> 3 months
>> > > > > >> >> >> ago.
>> > > > > >> >> >> I taught her to arm to stay with no delay at night, and
>> > > > > >> >> >> then she
>> > > > > >> >> >> changes it to away when she leaves. Her daughter and
>> > > > > >> >> >> son-in-law are
>> > > > > >> >> >> visiting, she left early in the morning and switched
>> > > > > >> >> >> from stay to
>> > > > > >> >> >> away. After she left the daughter came out of her
>> > > > > >> >> >> bedroom and
>> > > > > >> >> >> tripped
>> > > > > >> >> >> the living room motion.
>>
>> > > > > >> >> >> Here's where it gets weird: Son-in-law calls me and
>> > > > > >> >> >> tells me what
>> > > > > >> >> >> happened, he says he's concerned because "the alarm went
>> > > > > >> >> >> off for
>> > > > > >> >> >> about
>> > > > > >> >> >> 10 to 15 seconds and shut off by itself" ( Not just the
>> > > > > >> >> >> siren
>> > > > > >> >> >> stopping
>> > > > > >> >> >> but a full clear)
>>
>> > > > > >> >> >> I checked the event logs and heres what I found:
>>
>> > > > > >> >> >> Zone 11 alarm then  5 seconds later an E406 cancel/abort
>> > > > > >> >> >> by user #
>> > > > > >> >> >> U846 ( master code)
>>
>> > > > > >> >> >> I'm thinking frazzled daughter gets crap scared out of
>> > > > > >> >> >> her, panics,
>> > > > > >> >> >> punches in code, then somehow forgets that she did it.
>> > > > > >> >> >> Her and her
>> > > > > >> >> >> husband were the only ones there and he didn't even know
>> > > > > >> >> >> the code
>> > > > > >> >> >> anyway, so I'm sure he didn't cancel the alarm. Also,
>> > > > > >> >> >> there are no
>> > > > > >> >> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000
>> > > > > >> >> >> keypads.
>>
>> > > > > >> >> >> I tested the system, arming it the same way they did
>> > > > > >> >> >> that morning,
>> > > > > >> >> >> no
>> > > > > >> >> >> issues. I'm going to run it by GE tech support tomorrow
>> > > > > >> >> >> morning.
>> > > > > >> >> >> I'm
>> > > > > >> >> >> 99.999% sure it's just user error, but that .001% bugs
>> > > > > >> >> >> me.
>>
>> > > > > >> >> >> So what do you think, is it user error? because I can't
>> > > > > >> >> >> imagine
>> > > > > >> >> >> what
>> > > > > >> >> >> else it would be.  Any thoughts?
>>
>> > > > > >> >> > She turns the alarm off.
>> > > > > >> >> > He calls and says the alarm shut off by itself.
>> > > > > >> >> > After he hangs up she tells him that she turned it off.
>> > > > > >> >> > His ego won't let him admit that he's wrong.
>>
>> > > > > >> >> > Doug
>>
>> > > > > >> > You lost me with the opening/closing reports.
>>
>> > > > > > The 2nd one, as in how they would have helped in this instance.
>> > > > > > I'm
>> > > > > > not trying to be a smart-ass, I really don't know.
>>
>> > > > There was no question that the system was armed to away. They told
>> > > > me
>> > > > that. They also knew the motion acted as it should have, and the
>> > > > system went into alarm. This was all agreed upon. The point of
>> > > > contention was that they said after 10 or 15 second the alarm
>> > > > stopped
>> > > > and cleared itself. The event log showed a the zone alarm, and the
>> > > > subsequent E406 Cancel/Abort by User U846 ( system master code). If
>> > > > it
>> > > > had been a question of whether or not the system was armed when it
>> > > > went into alarm the opening/closing reports may have provided
>> > > > needed
>> > > > info, but that wasn't the case at all.
>>
>> > > None of this would have happened had you installed an AT&T 8000 in
>> > > the
>> > > first place
>>
>> > Nah, I'm ripping it out in and installing a boulder and trip vine.
>>
>> > I wouldn't know an AT&T 8000 if you smacked me upside the head with it.
>>
>> Never mind, I Googled it. Is that thing for real? That looks almost as
>> nice a the "security systems" the local cable company is pushing,
>> maybe even nicer actually.
>
> 40 MHz wireless, 3-digit code set by jumpers in the keypad, external
> dialer that sent 4x2. Them were the days