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Re: Concord 4 issue or user issue?



happens all the time...if it's chronic I turn on open/closing reports
temporarily.

--
**Crash Gordon**







"Doug" <not@xxxxxxxx> wrote in message
news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>
>
> "Effenpig1" <dirtyspicevent@xxxxxxxxxxx> wrote in message
> news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> Had a customer call with a issue I've never come across before. Here's
>> what happened: Installed a Concord 4 at her house about 3 months ago.
>> I taught her to arm to stay with no delay at night, and then she
>> changes it to away when she leaves. Her daughter and son-in-law are
>> visiting, she left early in the morning and switched from stay to
>> away. After she left the daughter came out of her bedroom and tripped
>> the living room motion.
>>
>> Here's where it gets weird: Son-in-law calls me and tells me what
>> happened, he says he's concerned because "the alarm went off for about
>> 10 to 15 seconds and shut off by itself" ( Not just the siren stopping
>> but a full clear)
>>
>> I checked the event logs and heres what I found:
>>
>> Zone 11 alarm then  5 seconds later an E406 cancel/abort by user #
>> U846 ( master code)
>>
>> I'm thinking frazzled daughter gets crap scared out of her, panics,
>> punches in code, then somehow forgets that she did it. Her and her
>> husband were the only ones there and he didn't even know the code
>> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
>> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>>
>> I tested the system, arming it the same way they did that morning, no
>> issues. I'm going to run it by GE tech support tomorrow morning. I'm
>> 99.999% sure it's just user error, but that .001% bugs me.
>>
>> So what do you think, is it user error? because I can't imagine what
>> else it would be.  Any thoughts?
>>
>>
>>
>
> She turns the alarm off.
> He calls and says the alarm shut off by itself.
> After he hangs up she tells him that she turned it off.
> His ego won't let him admit that he's wrong.
>
>
> Doug
>



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