Re: Concord 4 issue or user issue?

[Effenpig1 <dirtyspicevent@xxxxxxxxxxx>]

On Dec 6, 10:35=A0pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
wrote:
> happens all the time...if it's chronic I turn on open/closing reports
> temporarily.
>
> --
> **Crash Gordon**
>
> "Doug" <n...@xxxxxxxx> wrote in message
>
> news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>
>
>
> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=
.
> >> Had a customer call with a issue I've never come across before. Here's
> >> what happened: Installed a Concord 4 at her house about 3 months ago.
> >> I taught her to arm to stay with no delay at night, and then she
> >> changes it to away when she leaves. Her daughter and son-in-law are
> >> visiting, she left early in the morning and switched from stay to
> >> away. After she left the daughter came out of her bedroom and tripped
> >> the living room motion.
>
> >> Here's where it gets weird: Son-in-law calls me and tells me what
> >> happened, he says he's concerned because "the alarm went off for about
> >> 10 to 15 seconds and shut off by itself" ( Not just the siren stopping
> >> but a full clear)
>
> >> I checked the event logs and heres what I found:
>
> >> Zone 11 alarm then =A05 seconds later an E406 cancel/abort by user #
> >> U846 ( master code)
>
> >> I'm thinking frazzled daughter gets crap scared out of her, panics,
> >> punches in code, then somehow forgets that she did it. Her and her
> >> husband were the only ones there and he didn't even know the code
> >> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>
> >> I tested the system, arming it the same way they did that morning, no
> >> issues. I'm going to run it by GE tech support tomorrow morning. I'm
> >> 99.999% sure it's just user error, but that .001% bugs me.
>
> >> So what do you think, is it user error? because I can't imagine what
> >> else it would be. =A0Any thoughts?
>
> > She turns the alarm off.
> > He calls and says the alarm shut off by itself.
> > After he hangs up she tells him that she turned it off.
> > His ego won't let him admit that he's wrong.
>
> > Doug

You lost me with the opening/closing reports.