Re: Concord 4 issue or user issue?

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Whaddya mean? You don't know what open/close reports are...or you don't know
how they would have helped you in this instance?



--
**Crash Gordon**







"Effenpig1" <dirtyspicevent@xxxxxxxxxxx> wrote in message
news:fb0cbc01-8595-4755-ab5f-94ceee501a2a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Dec 6, 10:35 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
> wrote:
>> happens all the time...if it's chronic I turn on open/closing reports
>> temporarily.
>>
>> --
>> **Crash Gordon**
>>
>> "Doug" <n...@xxxxxxxx> wrote in message
>>
>> news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>>
>>
>>
>> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> >> Had a customer call with a issue I've never come across before. Here's
>> >> what happened: Installed a Concord 4 at her house about 3 months ago.
>> >> I taught her to arm to stay with no delay at night, and then she
>> >> changes it to away when she leaves. Her daughter and son-in-law are
>> >> visiting, she left early in the morning and switched from stay to
>> >> away. After she left the daughter came out of her bedroom and tripped
>> >> the living room motion.
>>
>> >> Here's where it gets weird: Son-in-law calls me and tells me what
>> >> happened, he says he's concerned because "the alarm went off for about
>> >> 10 to 15 seconds and shut off by itself" ( Not just the siren stopping
>> >> but a full clear)
>>
>> >> I checked the event logs and heres what I found:
>>
>> >> Zone 11 alarm then  5 seconds later an E406 cancel/abort by user #
>> >> U846 ( master code)
>>
>> >> I'm thinking frazzled daughter gets crap scared out of her, panics,
>> >> punches in code, then somehow forgets that she did it. Her and her
>> >> husband were the only ones there and he didn't even know the code
>> >> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
>> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>>
>> >> I tested the system, arming it the same way they did that morning, no
>> >> issues. I'm going to run it by GE tech support tomorrow morning. I'm
>> >> 99.999% sure it's just user error, but that .001% bugs me.
>>
>> >> So what do you think, is it user error? because I can't imagine what
>> >> else it would be.  Any thoughts?
>>
>> > She turns the alarm off.
>> > He calls and says the alarm shut off by itself.
>> > After he hangs up she tells him that she turned it off.
>> > His ego won't let him admit that he's wrong.
>>
>> > Doug
>
> You lost me with the opening/closing reports.