Re: Concord 4 issue or user issue?

[Effenpig1 <dirtyspicevent@xxxxxxxxxxx>]

On Dec 8, 12:25=A0am, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
wrote:
> Whaddya mean? You don't know what open/close reports are...or you don't k=
now
> how they would have helped you in this instance?
>
> --
> **Crash Gordon**
>
> "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>
> news:fb0cbc01-8595-4755-ab5f-94ceee501a2a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> > On Dec 6, 10:35 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
> > wrote:
> >> happens all the time...if it's chronic I turn on open/closing reports
> >> temporarily.
>
> >> --
> >> **Crash Gordon**
>
> >> "Doug" <n...@xxxxxxxx> wrote in message
>
> >>news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>
> >> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
> >> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxxxxxxx=
m...
> >> >> Had a customer call with a issue I've never come across before. Her=
e's
> >> >> what happened: Installed a Concord 4 at her house about 3 months ag=
o.
> >> >> I taught her to arm to stay with no delay at night, and then she
> >> >> changes it to away when she leaves. Her daughter and son-in-law are
> >> >> visiting, she left early in the morning and switched from stay to
> >> >> away. After she left the daughter came out of her bedroom and tripp=
ed
> >> >> the living room motion.
>
> >> >> Here's where it gets weird: Son-in-law calls me and tells me what
> >> >> happened, he says he's concerned because "the alarm went off for ab=
out
> >> >> 10 to 15 seconds and shut off by itself" ( Not just the siren stopp=
ing
> >> >> but a full clear)
>
> >> >> I checked the event logs and heres what I found:
>
> >> >> Zone 11 alarm then =A05 seconds later an E406 cancel/abort by user =
#
> >> >> U846 ( master code)
>
> >> >> I'm thinking frazzled daughter gets crap scared out of her, panics,
> >> >> punches in code, then somehow forgets that she did it. Her and her
> >> >> husband were the only ones there and he didn't even know the code
> >> >> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
> >> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>
> >> >> I tested the system, arming it the same way they did that morning, =
no
> >> >> issues. I'm going to run it by GE tech support tomorrow morning. I'=
m
> >> >> 99.999% sure it's just user error, but that .001% bugs me.
>
> >> >> So what do you think, is it user error? because I can't imagine wha=
t
> >> >> else it would be. =A0Any thoughts?
>
> >> > She turns the alarm off.
> >> > He calls and says the alarm shut off by itself.
> >> > After he hangs up she tells him that she turned it off.
> >> > His ego won't let him admit that he's wrong.
>
> >> > Doug
>
> > You lost me with the opening/closing reports.

The 2nd one, as in how they would have helped in this instance. I'm
not trying to be a smart-ass, I really don't know.