Re: Concord 4 issue or user issue?

["Kid" <kid@xxxxxxxxxxxxxxx>]

or just read the log and show them that.

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4b1ea935$0$89389$815e3792@xxxxxxxxxxxxxxxxx
> no problem...didn't think you were being a smart ass - I just wasn't sure
> what you meant.
>
> if you enable and send opening closings there would be no question of
> whether the system was armed or disarmed, you'd have a time & date stamped
> printout from your CS to show them. yes, some panels can disarm themselves
> on schedule (intentionally) but the open/close reports would even show
> that too. So if it didn't show them arming/disarming and you went there
> and tried to replicate the situation and it showed all open/closes
> properly, then there is no argument....if you wanted to take it that far.
>
> I've had to do this several times with clients.
>
>
>
> --
> **Crash Gordon**
>
>
>
>
>
>
>
> "Effenpig1" <dirtyspicevent@xxxxxxxxxxx> wrote in message
> news:fc027362-eb24-4873-a9c6-32c213c27c75@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> On Dec 8, 12:25 am, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
>> wrote:
>>> Whaddya mean? You don't know what open/close reports are...or you don't
>>> know
>>> how they would have helped you in this instance?
>>>
>>> --
>>> **Crash Gordon**
>>>
>>> "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>>>
>>> news:fb0cbc01-8595-4755-ab5f-94ceee501a2a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>>
>>> > On Dec 6, 10:35 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
>>> > wrote:
>>> >> happens all the time...if it's chronic I turn on open/closing reports
>>> >> temporarily.
>>>
>>> >> --
>>> >> **Crash Gordon**
>>>
>>> >> "Doug" <n...@xxxxxxxx> wrote in message
>>>
>>> >>news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>>>
>>> >> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>>> >> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>> >> >> Had a customer call with a issue I've never come across before.
>>> >> >> Here's
>>> >> >> what happened: Installed a Concord 4 at her house about 3 months
>>> >> >> ago.
>>> >> >> I taught her to arm to stay with no delay at night, and then she
>>> >> >> changes it to away when she leaves. Her daughter and son-in-law
>>> >> >> are
>>> >> >> visiting, she left early in the morning and switched from stay to
>>> >> >> away. After she left the daughter came out of her bedroom and
>>> >> >> tripped
>>> >> >> the living room motion.
>>>
>>> >> >> Here's where it gets weird: Son-in-law calls me and tells me what
>>> >> >> happened, he says he's concerned because "the alarm went off for
>>> >> >> about
>>> >> >> 10 to 15 seconds and shut off by itself" ( Not just the siren
>>> >> >> stopping
>>> >> >> but a full clear)
>>>
>>> >> >> I checked the event logs and heres what I found:
>>>
>>> >> >> Zone 11 alarm then  5 seconds later an E406 cancel/abort by user #
>>> >> >> U846 ( master code)
>>>
>>> >> >> I'm thinking frazzled daughter gets crap scared out of her,
>>> >> >> panics,
>>> >> >> punches in code, then somehow forgets that she did it. Her and her
>>> >> >> husband were the only ones there and he didn't even know the code
>>> >> >> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
>>> >> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>>>
>>> >> >> I tested the system, arming it the same way they did that morning,
>>> >> >> no
>>> >> >> issues. I'm going to run it by GE tech support tomorrow morning.
>>> >> >> I'm
>>> >> >> 99.999% sure it's just user error, but that .001% bugs me.
>>>
>>> >> >> So what do you think, is it user error? because I can't imagine
>>> >> >> what
>>> >> >> else it would be.  Any thoughts?
>>>
>>> >> > She turns the alarm off.
>>> >> > He calls and says the alarm shut off by itself.
>>> >> > After he hangs up she tells him that she turned it off.
>>> >> > His ego won't let him admit that he's wrong.
>>>
>>> >> > Doug
>>>
>>> > You lost me with the opening/closing reports.
>>
>> The 2nd one, as in how they would have helped in this instance. I'm
>> not trying to be a smart-ass, I really don't know.
>
>