Re: Concord 4 issue or user issue?

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

no problem...didn't think you were being a smart ass - I just wasn't sure
what you meant.

if you enable and send opening closings there would be no question of
whether the system was armed or disarmed, you'd have a time & date stamped
printout from your CS to show them. yes, some panels can disarm themselves
on schedule (intentionally) but the open/close reports would even show that
too. So if it didn't show them arming/disarming and you went there and tried
to replicate the situation and it showed all open/closes properly, then
there is no argument....if you wanted to take it that far.

I've had to do this several times with clients.



--
**Crash Gordon**







"Effenpig1" <dirtyspicevent@xxxxxxxxxxx> wrote in message
news:fc027362-eb24-4873-a9c6-32c213c27c75@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Dec 8, 12:25 am, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
> wrote:
>> Whaddya mean? You don't know what open/close reports are...or you don't
>> know
>> how they would have helped you in this instance?
>>
>> --
>> **Crash Gordon**
>>
>> "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>>
>> news:fb0cbc01-8595-4755-ab5f-94ceee501a2a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> > On Dec 6, 10:35 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
>> > wrote:
>> >> happens all the time...if it's chronic I turn on open/closing reports
>> >> temporarily.
>>
>> >> --
>> >> **Crash Gordon**
>>
>> >> "Doug" <n...@xxxxxxxx> wrote in message
>>
>> >>news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>>
>> >> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>> >> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> >> >> Had a customer call with a issue I've never come across before.
>> >> >> Here's
>> >> >> what happened: Installed a Concord 4 at her house about 3 months
>> >> >> ago.
>> >> >> I taught her to arm to stay with no delay at night, and then she
>> >> >> changes it to away when she leaves. Her daughter and son-in-law are
>> >> >> visiting, she left early in the morning and switched from stay to
>> >> >> away. After she left the daughter came out of her bedroom and
>> >> >> tripped
>> >> >> the living room motion.
>>
>> >> >> Here's where it gets weird: Son-in-law calls me and tells me what
>> >> >> happened, he says he's concerned because "the alarm went off for
>> >> >> about
>> >> >> 10 to 15 seconds and shut off by itself" ( Not just the siren
>> >> >> stopping
>> >> >> but a full clear)
>>
>> >> >> I checked the event logs and heres what I found:
>>
>> >> >> Zone 11 alarm then  5 seconds later an E406 cancel/abort by user #
>> >> >> U846 ( master code)
>>
>> >> >> I'm thinking frazzled daughter gets crap scared out of her, panics,
>> >> >> punches in code, then somehow forgets that she did it. Her and her
>> >> >> husband were the only ones there and he didn't even know the code
>> >> >> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
>> >> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>>
>> >> >> I tested the system, arming it the same way they did that morning,
>> >> >> no
>> >> >> issues. I'm going to run it by GE tech support tomorrow morning.
>> >> >> I'm
>> >> >> 99.999% sure it's just user error, but that .001% bugs me.
>>
>> >> >> So what do you think, is it user error? because I can't imagine
>> >> >> what
>> >> >> else it would be.  Any thoughts?
>>
>> >> > She turns the alarm off.
>> >> > He calls and says the alarm shut off by itself.
>> >> > After he hangs up she tells him that she turned it off.
>> >> > His ego won't let him admit that he's wrong.
>>
>> >> > Doug
>>
>> > You lost me with the opening/closing reports.
>
> The 2nd one, as in how they would have helped in this instance. I'm
> not trying to be a smart-ass, I really don't know.