Re: Concord 4 issue or user issue?

[mleuck <m.leuck@xxxxxxxxx>]

On Dec 8, 3:33=A0pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
> On Dec 8, 2:30=A0pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
> wrote:
>
>
>
> > no problem...didn't think you were being a smart ass - I just wasn't su=
re
> > what you meant.
>
> > if you enable and send opening closings there would be no question of
> > whether the system was armed or disarmed, you'd have a time & date stam=
ped
> > printout from your CS to show them. yes, some panels can disarm themsel=
ves
> > on schedule (intentionally) but the open/close reports would even show =
that
> > too. So if it didn't show them arming/disarming and you went there and =
tried
> > to replicate the situation and it showed all open/closes properly, then
> > there is no argument....if you wanted to take it that far.
>
> > I've had to do this several times with clients.
>
> > --
> > **Crash Gordon**
>
> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>
> >news:fc027362-eb24-4873-a9c6-32c213c27c75@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> > > On Dec 8, 12:25 am, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
> > > wrote:
> > >> Whaddya mean? You don't know what open/close reports are...or you do=
n't
> > >> know
> > >> how they would have helped you in this instance?
>
> > >> --
> > >> **Crash Gordon**
>
> > >> "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>
> > >>news:fb0cbc01-8595-4755-ab5f-94ceee501a2a@xxxxxxxxxxxxxxxxxxxxxxxxxxx=
...
>
> > >> > On Dec 6, 10:35 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxx=
d>
> > >> > wrote:
> > >> >> happens all the time...if it's chronic I turn on open/closing rep=
orts
> > >> >> temporarily.
>
> > >> >> --
> > >> >> **Crash Gordon**
>
> > >> >> "Doug" <n...@xxxxxxxx> wrote in message
>
> > >> >>news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>
> > >> >> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
> > >> >> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxxxxxx=
ps.com...
> > >> >> >> Had a customer call with a issue I've never come across before=
.
> > >> >> >> Here's
> > >> >> >> what happened: Installed a Concord 4 at her house about 3 mont=
hs
> > >> >> >> ago.
> > >> >> >> I taught her to arm to stay with no delay at night, and then s=
he
> > >> >> >> changes it to away when she leaves. Her daughter and son-in-la=
w are
> > >> >> >> visiting, she left early in the morning and switched from stay=
 to
> > >> >> >> away. After she left the daughter came out of her bedroom and
> > >> >> >> tripped
> > >> >> >> the living room motion.
>
> > >> >> >> Here's where it gets weird: Son-in-law calls me and tells me w=
hat
> > >> >> >> happened, he says he's concerned because "the alarm went off f=
or
> > >> >> >> about
> > >> >> >> 10 to 15 seconds and shut off by itself" ( Not just the siren
> > >> >> >> stopping
> > >> >> >> but a full clear)
>
> > >> >> >> I checked the event logs and heres what I found:
>
> > >> >> >> Zone 11 alarm then =A05 seconds later an E406 cancel/abort by =
user #
> > >> >> >> U846 ( master code)
>
> > >> >> >> I'm thinking frazzled daughter gets crap scared out of her, pa=
nics,
> > >> >> >> punches in code, then somehow forgets that she did it. Her and=
 her
> > >> >> >> husband were the only ones there and he didn't even know the c=
ode
> > >> >> >> anyway, so I'm sure he didn't cancel the alarm. Also, there ar=
e no
> > >> >> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypa=
ds.
>
> > >> >> >> I tested the system, arming it the same way they did that morn=
ing,
> > >> >> >> no
> > >> >> >> issues. I'm going to run it by GE tech support tomorrow mornin=
g.
> > >> >> >> I'm
> > >> >> >> 99.999% sure it's just user error, but that .001% bugs me.
>
> > >> >> >> So what do you think, is it user error? because I can't imagin=
e
> > >> >> >> what
> > >> >> >> else it would be. =A0Any thoughts?
>
> > >> >> > She turns the alarm off.
> > >> >> > He calls and says the alarm shut off by itself.
> > >> >> > After he hangs up she tells him that she turned it off.
> > >> >> > His ego won't let him admit that he's wrong.
>
> > >> >> > Doug
>
> > >> > You lost me with the opening/closing reports.
>
> > > The 2nd one, as in how they would have helped in this instance. I'm
> > > not trying to be a smart-ass, I really don't know.
>
> There was no question that the system was armed to away. They told me
> that. They also knew the motion acted as it should have, and the
> system went into alarm. This was all agreed upon. The point of
> contention was that they said after 10 or 15 second the alarm stopped
> and cleared itself. The event log showed a the zone alarm, and the
> subsequent E406 Cancel/Abort by User U846 ( system master code). If it
> had been a question of whether or not the system was armed when it
> went into alarm the opening/closing reports may have provided needed
> info, but that wasn't the case at all.

None of this would have happened had you installed an AT&T 8000 in the
first place