Re: Concord 4 issue or user issue?

[Effenpig1 <dirtyspicevent@xxxxxxxxxxx>]

On Dec 8, 8:11=A0pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
> On Dec 8, 8:02=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
>
>
>
> > On Dec 8, 3:33=A0pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
>
> > > On Dec 8, 2:30=A0pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
> > > wrote:
>
> > > > no problem...didn't think you were being a smart ass - I just wasn'=
t sure
> > > > what you meant.
>
> > > > if you enable and send opening closings there would be no question =
of
> > > > whether the system was armed or disarmed, you'd have a time & date =
stamped
> > > > printout from your CS to show them. yes, some panels can disarm the=
mselves
> > > > on schedule (intentionally) but the open/close reports would even s=
how that
> > > > too. So if it didn't show them arming/disarming and you went there =
and tried
> > > > to replicate the situation and it showed all open/closes properly, =
then
> > > > there is no argument....if you wanted to take it that far.
>
> > > > I've had to do this several times with clients.
>
> > > > --
> > > > **Crash Gordon**
>
> > > > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>
> > > >news:fc027362-eb24-4873-a9c6-32c213c27c75@xxxxxxxxxxxxxxxxxxxxxxxxxx=
m...
>
> > > > > On Dec 8, 12:25 am, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxx=
id>
> > > > > wrote:
> > > > >> Whaddya mean? You don't know what open/close reports are...or yo=
u don't
> > > > >> know
> > > > >> how they would have helped you in this instance?
>
> > > > >> --
> > > > >> **Crash Gordon**
>
> > > > >> "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
>
> > > > >>news:fb0cbc01-8595-4755-ab5f-94ceee501a2a@xxxxxxxxxxxxxxxxxxxxxxx=
.com...
>
> > > > >> > On Dec 6, 10:35 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxx=
valid>
> > > > >> > wrote:
> > > > >> >> happens all the time...if it's chronic I turn on open/closing=
 reports
> > > > >> >> temporarily.
>
> > > > >> >> --
> > > > >> >> **Crash Gordon**
>
> > > > >> >> "Doug" <n...@xxxxxxxx> wrote in message
>
> > > > >> >>news:P4_Sm.58632$We2.51836@xxxxxxxxxxxxxxx
>
> > > > >> >> > "Effenpig1" <dirtyspicev...@xxxxxxxxxxx> wrote in message
> > > > >> >> >news:97070509-c3c5-4466-95fa-20534a6bdb8a@xxxxxxxxxxxxxxxxxx=
groups.com...
> > > > >> >> >> Had a customer call with a issue I've never come across be=
fore.
> > > > >> >> >> Here's
> > > > >> >> >> what happened: Installed a Concord 4 at her house about 3 =
months
> > > > >> >> >> ago.
> > > > >> >> >> I taught her to arm to stay with no delay at night, and th=
en she
> > > > >> >> >> changes it to away when she leaves. Her daughter and son-i=
n-law are
> > > > >> >> >> visiting, she left early in the morning and switched from =
stay to
> > > > >> >> >> away. After she left the daughter came out of her bedroom =
and
> > > > >> >> >> tripped
> > > > >> >> >> the living room motion.
>
> > > > >> >> >> Here's where it gets weird: Son-in-law calls me and tells =
me what
> > > > >> >> >> happened, he says he's concerned because "the alarm went o=
ff for
> > > > >> >> >> about
> > > > >> >> >> 10 to 15 seconds and shut off by itself" ( Not just the si=
ren
> > > > >> >> >> stopping
> > > > >> >> >> but a full clear)
>
> > > > >> >> >> I checked the event logs and heres what I found:
>
> > > > >> >> >> Zone 11 alarm then =A05 seconds later an E406 cancel/abort=
 by user #
> > > > >> >> >> U846 ( master code)
>
> > > > >> >> >> I'm thinking frazzled daughter gets crap scared out of her=
, panics,
> > > > >> >> >> punches in code, then somehow forgets that she did it. Her=
 and her
> > > > >> >> >> husband were the only ones there and he didn't even know t=
he code
> > > > >> >> >> anyway, so I'm sure he didn't cancel the alarm. Also, ther=
e are no
> > > > >> >> >> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 k=
eypads.
>
> > > > >> >> >> I tested the system, arming it the same way they did that =
morning,
> > > > >> >> >> no
> > > > >> >> >> issues. I'm going to run it by GE tech support tomorrow mo=
rning.
> > > > >> >> >> I'm
> > > > >> >> >> 99.999% sure it's just user error, but that .001% bugs me.
>
> > > > >> >> >> So what do you think, is it user error? because I can't im=
agine
> > > > >> >> >> what
> > > > >> >> >> else it would be. =A0Any thoughts?
>
> > > > >> >> > She turns the alarm off.
> > > > >> >> > He calls and says the alarm shut off by itself.
> > > > >> >> > After he hangs up she tells him that she turned it off.
> > > > >> >> > His ego won't let him admit that he's wrong.
>
> > > > >> >> > Doug
>
> > > > >> > You lost me with the opening/closing reports.
>
> > > > > The 2nd one, as in how they would have helped in this instance. I=
'm
> > > > > not trying to be a smart-ass, I really don't know.
>
> > > There was no question that the system was armed to away. They told me
> > > that. They also knew the motion acted as it should have, and the
> > > system went into alarm. This was all agreed upon. The point of
> > > contention was that they said after 10 or 15 second the alarm stopped
> > > and cleared itself. The event log showed a the zone alarm, and the
> > > subsequent E406 Cancel/Abort by User U846 ( system master code). If i=
t
> > > had been a question of whether or not the system was armed when it
> > > went into alarm the opening/closing reports may have provided needed
> > > info, but that wasn't the case at all.
>
> > None of this would have happened had you installed an AT&T 8000 in the
> > first place
>
> Nah, I'm ripping it out in and installing a boulder and trip vine.
>
> I wouldn't know an AT&T 8000 if you smacked me upside the head with it.

Never mind, I Googled it. Is that thing for real? That looks almost as
nice a the "security systems" the local cable company is pushing,
maybe even nicer actually.