Re: Brinks Home Security Fraud

[tourman <robercampbell@xxxxxxxxx>]

On Jun 20, 1:30 am, Frank Olson
<use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
> tourman wrote:
>
> > RHC: Provocative !...?. It seems every time RLB says anything at all,
> > he gets jumped on.
>
> > I'm not defending him or attacking him; just
> > pointing out that it goes two ways. One or both of you should be man
> > enough to bury the hatchet for the sake of peace on the newsgroup. I
> > don't really know what has gone in real life between you guys, but for
> > crying out loud, get over it.
>
> Consider the hatchet buried.  As I've said before, I feel sorry for Bob.
>   I'm not out to "get him".  It's sad that he continues to revel in his
> "victimhood", but we all know the reason.  It's part of the DIY "Mantra"
> he's written...

RHC: I hope the hatchet truly is buried. I guess the tone and
direction of future posts will tell the tale. As for the DIY mantra,
there is nothing wrong with that. It is so small, and so outside the
scope of professional alarm system sales and installations that it has
little even to do with us. It's a fact that any market will always
expand into areas not adequately served, and this is just such a case.
However, it represents no threat in any way shape or form to
professional alarm sale and service.
>
> I could care a "fig" for his political opinions.  It's his continued and
> flagrant attacks on others (and myself) that keep going "over the top".

RHC: Lets hope that's done with.....
>
> RHC: As I said, they are a waste of my time and his money ! I'm not in
> > the business to encourage people to "micky mouse" their "system" and
> > make a few extra bucks for a service call. They are completely free to
> > do what they want; it's their security after all. However, I am just
> > as free to choose not to waste my time on their systems, instead
> > keeping myself free to service professional systems that I am
> > responsible for. It's freedom of choice for both the consumer and me
> > as a business man responsible for my time and actions. It's hardly
> > wrong in any sense !  The customer can call anyone else they want to
> > and that company is just as free to say yay or nay !! No one is
> > obligated to provide service to anyone in those cases where they are
> > not under a contract of any type....
>
> That's true...  But I can't help but think of one member in this group
> who chastised himself over the fact that he didn't sell or service smoke
> alarms in the house in which his own son was killed in a fire.  I, for
> one, will never turn down service on a security system (local or
> otherwise) that will give me the opportunity to offer one simple upgrade
> (or ensure the existing smokes are "up to snuff").

RHC: Here in Ontario, law requires all homes to have interconnected
smoke detectors on each floor of a home. These are designed to awaken
sleeping residents and ensure time to exit the building. A non-
monitored smoke detector on an alarm system does nothing to add to
that level of protection (unless the residents are deaf and can't hear
them, in which case the local horn would improve matters). A monitored
smoke however, gives additional protection when the home is empty
since it calls out and reports. Local insurance agents tell me they
don't give a damn about the burglary part of an alarm, since the
average burglary costs them about $3000, but any fire is going to cost
in the $100's of thousands of dollars.

Non monitored equipment of any kind IS part of the mantra of the DIY
system. That is not in my market niche period !! With 1000 accounts, I
am being very careful what I take on in the way of additional
business. I have very little service business and I'd like to keep it
that way.....
>
>> > My comment still applies as regards to how some new people coming to
> > this newsgroup are treated.
>
> You have to admit that some of the "new people" that post get what they
> deserve.  If you can't be bothered to read the freekin' manual, then you
> shouldn't waste the "bandwidth" posting a query on "how to".  If you've
> read the manual and need help understanding what it says, then they
> should *say so*.

RHC: Yeah, I certainly understand this frustrationll. I answer
numerous calls from people asking questions that could be answered if
they read the user manual for their alarm. It's very frustrating at
times, but I think we all do it from time to time on other matters.
It's just part of the job unfortunately...RTFM it is !!!!!