Re: 2 or 4 wire smoke detector question.

["Robert L Bass" <RobertLBass@xxxxxxxxxxx>]

We got calls like that occasionally, too.  I had a slightly
different approach.  If I found out they had disconnected
the line a tech would go out and connect the alarm to
the remaining phone lines.  We charged our standard
rates for the visit unless it was after hours.

Once I explained to the customer that the problem was
caused by them canceling a phone line there was
almost never a problem.  I also made it a habit during
installation to place labels on phone lines used by the
alarm and, for business customers, to give them a list
of phone lines and electrical circuits which were critical
to the alarm and/or CCTV systems.

I don't know how many times this prevented mistakes
but I assume it was at least somewhat effective since
we didn't have a lot of canceled line problems.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>

> The fire trouble won't stop beeping on your alarm. No it's your alarm. It's
> beeping due to daily test failure, did you have any work done on your phone
> lines recently? No, but our accounting department had several lines
> disconnected that we weren't using. Oh, would one of those be xxx-yyyy? Yes,
> when can you come and fix the beeping? I'm not...your gonna call your
> accounting department and have them call the phone company and get that line
> reinstated. Why...because you need a line for the fire system, actually you
> need two lines but one is still working. So you're not coming? Well, I'll be
> glad to come at $125.00 per hour and wait for the phone line to be restored,
> is this what you want us to do? Silence.
>
> I only do commercial now if I know the owner of the business.
>
>
>
> --
>
> Rob Giordano
> Microsoft MVP - FrontPage
>
>
>
>
>
> "Buggs" <thatsallfolksl@xxxxxxxxx> wrote in message
> news:VgAni.592$fK1.555@xxxxxxxxxxxxxxx
> | Crash Gordon wrote:
> | > yah but commercial stuff has it's own set of idiot problems.
> |
> | Ah yes. And to get the list started,....
> |
> | "I'm sorry, but the number you dialed is no longer in service."
> | Cleaning crews don't know password, or don't habla.
> | New employees didn't get trained.
> | We changed phone companies to save a nickel a month, now "your" alarm
> won't
> | stop beeping.
> |
> | js
> |
> |
>
>