Re: Major shortcoming in Paradox new panel lineup

["Mark Leuck" <m..leuck@xxxxxxxxx>]

"Tower Security" <regsiemens@xxxxxxxxxxx> wrote in message
news:1184109022.301162.244610@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Robert Bass said:...it makes no differnce what Reg, you
> or I think.  It makes a *lot* of difference what
> your customers think.
>
> A customers experience and what they ultimately think of our service
> will be hugely impacted by how well we support what we install.  When
> a manufacturer makes a change that will negatively impact how well we
> are able to support our customer, then it most certainly does matter
> what we think!  Our customers trust our expertise and rely on us to
> select reliable, easy-to-use systems.  For nearly twenty years that
> has meant choosing panels that have a certain consistency in arming
> and disarming routines which results in a consistency of support which
> results in happy customers.
>
> Evidently more than just RC and I feel strongly about this.  Just
> today I've received confirmation that Paradox has changed their mind
> and will continue producing the Spectra 1738 until a large percentage
> of their dealers have migrated to the new SG series.  Hopefully by
> then they'll have implemented a programming option in the new series
> that allows arming or disarming with only the 4-digit code!

If you have problems supporting a panel because of a slight change on how it
operates then I doubt Paradox is the problem, get over it