Re: Major shortcoming in Paradox new panel lineup

[Tower Security <regsiemens@xxxxxxxxxxx>]

I just received a return phone call from the senior Paradox tech and
they confirmed that they have received similar feedback from many
dealers and the addition of simple 4-digit code arming and disarming
is on their list of "future enhancements" but it will not happen in
the short-term (not even the next release) and there is no possibility
of the 1759 and 1738 remaining in production until that change.

This same senior tech also added that while arming or disarming
requires an additional key i.e. Arm 1234 or Off 1234, the system can
be configured such that disarming during an entry delay warning can be
accomplished by simply entering the code.  This might address the most
urgent customer service implications in that you won't be dealing with
the panic striken casual user that can't figure out how to disarm
things.  Despite this consolation, the inability to arm with a simple
code entry will result in a lot of casual users being unable to
reliably arm the system.

With nearly 20 years of installed hardware out there that operates
simply and easily by entering a code, installing something that goes
against that standard is not something that we will enter into without
evaluating the consequences.  So it appears that our decision will
have to be to go with DSC in the interim.

BTW what makes matters worse...why go against the unintuitive standard
(used by Ademco, etc.) of entering the code followed by the desired
action i.e. 1234 On or 1234 Off?  Instead they've got it configured so
that the command precedes the code i.e. Arm 1234 or Off 1234.

Reg Siemens
Tower Security Systems Inc.