Re: Cox ARRIS Touchstone

["Roland Moore" <roland@xxxxxxxxxxxx>]

We do that on fire of course, and where otherwise required, but at a 30
minimum. Some customers actually get angry on daily test timers report
in.When they get cut off in a conversation a service call request usually
results. Who talks at 2, or 3, or 4, in the morning?
"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:45a11a02$0$3579$815e3792@xxxxxxxxxxxxxxxxx
> We test everyday, longer intervals are meaningless.
>
>
> "Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
> news:45a09026$0$4886$4c368faf@xxxxxxxxxxxxxxxxx
> |I don't know how anyone else does it, but on any panel we install I
> always
> | use the 30 day (as a minimum interval) test timer and with the
> automation
> | software at central station there is always a flag when the system fails
> to
> | check in. We have discovered some DSL, digital phone and other issues
> that
> | way. The billing letters go out to but you're right Jim, too many people
> | fail to notice.
> |
> | "Jim" <alarminex@xxxxxxx> wrote in message
> | news:1168134575.927400.292570@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> | >
> | > Crash Gordon wrote:
> | >> Here's what we found;
> | >> Its a black box, powered by nearest ac outlet and plugged into
> nearest
> | >> telco
> | >> jack and nearest coax outlet. They cut the feed from the old SNI so
> only
> | >> dial tone is coming from their interior feed. In doing so they cut us
> out
> | >> since we are feeding from the old SNI.
> | >>
> | >> The box is called Arris Touchstone "Telephony Modem" and has two RJ11
> | >> telco
> | >> jacks on it, one USB (the small side of USB like what would be on a
> | >> camera)
> | >> a RJ45 that is labeled Ethernet (but is not used) and it has a small
> | >> battery
> | >> backup inside. The whole unit looks like an overgrown cable modem.
> | >>
> | >> When we backfed their signal back out to the SNI and fed everything
> that
> | >> way
> | >> through our alarm, we got our seizure back and the alarm transmits
> | >> without
> | >> any problems. BOTH jobs we did today were like this.
> | >>
> | >> PITFA though. My clients will collect from Cox especially since Cox
> said
> | >> they did NOTHING to effect the alarm system when they did by cutting
> the
> | >> wires at the SNI.
> | >>
> | > Hi Crash.
> | >
> | > Just to let you know, we had the same experience here when Cablevision
> | > started installing their version of VoIP. Of course they, at least,
> | > where calling it that.
> | > But they were just cutting the lines and then when they got a rash of
> | > complaints that the alarms were being disconnected, the alarm
> | > association and reps from the Cable company got together and some
> | > training courses were set up. A whole new procedure was instituted
> | > where the cable company first asks if the subscriber has an alarm
> | > system when they inquire about the service. This way, the cable
> company
> | > knows which technicians to send to do the installation. They know
> about
> | > line seizure and will ask the end user to test their alarm system
> | > before and after the install. I'm not so sure all the systems are line
> | > seized, but at least they're working until the next time we get out
> for
> | > a service call.
> | >
> | > I've been sending notices out to all my clients, for about two years
> | > now, regarding the downside to VoIP, Vonage, etc. and about getting
> | > filters on DSL lines. I had forgotten all about DSL, until I went to
> | > one client for a service call on another matter,  and just as a
> routine
> | > tried to send a signal to central and it didn't go through. I asked
> the
> | > client if she'd tested the system lately and she said yes, but they
> | > were slow in responding. I put the butt set on the line and heard the
> | > DSL carrier and asked if she had DSL installed since the last time I
> | > was here and got a yes. She had no idea that she should have called me
> | > to get some filters. From that time on, I've continuously sent out
> | > notices in all my billings about DSL and VoIP.
> | >
> | > Compared to other alarm companies I've spoken to, I have relatively
> few
> | > VoIP conversions. But, then again, I can only presume that there are
> | > those clients out there that would need a rabid mongoose to jump out
> of
> | > the billing envelope with a " READ ENCLOSED NOTE" sign around it's
> | > neck, before they'd read a newsletter or warning notice.
> | >
> |
> |
>
>