Re: Cox ARRIS Touchstone

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

We test everyday, longer intervals are meaningless.


"Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
news:45a09026$0$4886$4c368faf@xxxxxxxxxxxxxxxxx
|I don't know how anyone else does it, but on any panel we install I always
| use the 30 day (as a minimum interval) test timer and with the automation
| software at central station there is always a flag when the system fails
to
| check in. We have discovered some DSL, digital phone and other issues that
| way. The billing letters go out to but you're right Jim, too many people
| fail to notice.
|
| "Jim" <alarminex@xxxxxxx> wrote in message
| news:1168134575.927400.292570@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| >
| > Crash Gordon wrote:
| >> Here's what we found;
| >> Its a black box, powered by nearest ac outlet and plugged into nearest
| >> telco
| >> jack and nearest coax outlet. They cut the feed from the old SNI so
only
| >> dial tone is coming from their interior feed. In doing so they cut us
out
| >> since we are feeding from the old SNI.
| >>
| >> The box is called Arris Touchstone "Telephony Modem" and has two RJ11
| >> telco
| >> jacks on it, one USB (the small side of USB like what would be on a
| >> camera)
| >> a RJ45 that is labeled Ethernet (but is not used) and it has a small
| >> battery
| >> backup inside. The whole unit looks like an overgrown cable modem.
| >>
| >> When we backfed their signal back out to the SNI and fed everything
that
| >> way
| >> through our alarm, we got our seizure back and the alarm transmits
| >> without
| >> any problems. BOTH jobs we did today were like this.
| >>
| >> PITFA though. My clients will collect from Cox especially since Cox
said
| >> they did NOTHING to effect the alarm system when they did by cutting
the
| >> wires at the SNI.
| >>
| > Hi Crash.
| >
| > Just to let you know, we had the same experience here when Cablevision
| > started installing their version of VoIP. Of course they, at least,
| > where calling it that.
| > But they were just cutting the lines and then when they got a rash of
| > complaints that the alarms were being disconnected, the alarm
| > association and reps from the Cable company got together and some
| > training courses were set up. A whole new procedure was instituted
| > where the cable company first asks if the subscriber has an alarm
| > system when they inquire about the service. This way, the cable company
| > knows which technicians to send to do the installation. They know about
| > line seizure and will ask the end user to test their alarm system
| > before and after the install. I'm not so sure all the systems are line
| > seized, but at least they're working until the next time we get out for
| > a service call.
| >
| > I've been sending notices out to all my clients, for about two years
| > now, regarding the downside to VoIP, Vonage, etc. and about getting
| > filters on DSL lines. I had forgotten all about DSL, until I went to
| > one client for a service call on another matter,  and just as a routine
| > tried to send a signal to central and it didn't go through. I asked the
| > client if she'd tested the system lately and she said yes, but they
| > were slow in responding. I put the butt set on the line and heard the
| > DSL carrier and asked if she had DSL installed since the last time I
| > was here and got a yes. She had no idea that she should have called me
| > to get some filters. From that time on, I've continuously sent out
| > notices in all my billings about DSL and VoIP.
| >
| > Compared to other alarm companies I've spoken to, I have relatively few
| > VoIP conversions. But, then again, I can only presume that there are
| > those clients out there that would need a rabid mongoose to jump out of
| > the billing envelope with a " READ ENCLOSED NOTE" sign around it's
| > neck, before they'd read a newsletter or warning notice.
| >
|
|