Re: Definition of Subscriber?

["Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx>]

We (the CS) don't "turn them off", we receive them and handle them as
usual.  We just automate the process of logging-off the A/C failures
without operator intervention and without the automatic generation of
review events or service requests during a wide-are-outage.  All other
signals still get handled as usual.  During Monsoons
(wide-area-outages) the PD won't go unless we contact an RP
(responsible party) to confirm a real emergency (which could be
dangerous, but PD simply can not respond to all alarms during storms).