Re: Why Don't You Like DSC? (Addressed to those that don't.)

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

"Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
news:UU1he.19388$0i3.11909@xxxxxxxxxxxxxxxxxxxxxxxxx
>
> > Besides, keypad program is designed into the panel, I see no reason why
it
> > shouldn't be done
>
> I agree 100% with you on this one Mark. Although downloading is a great
> convienience, I believe it has become an easy way out. Some people here
are
> obviously those that are actually doing the installations themselves and
are
> onsite throughout the install. Having a lap top on site and downloading
the
> panel, setting up the discriptors, sending signals etc. is ideal. However,
> too many companies are sending out panels with lick'm and stick'm
installers
> that they down loaded, in bulk, at their office. Did the install match the
> program? If you are not willing to give a lap top to all twenty
installers,
> it either takes two people (one on site and one at the office) or the
> installer needs to come back to the office to download after the install
is
> done and hopefully everything goes right, then go back to train the
> customer. Downloading a panel without ever seeing the job, in my opinion
is
> a sin! All of my techs learn to keypad program the panels we use. The CS
> people know keypad functions to help over the phone for identifying
> troubles, changeing codes etc. It is just plain faster and less hassle. It
> may appear more technical but the customer doesn't care. They just want
> their code changed. It gets done with one quick call, otherwise there are
> three calls made. The initial, the download, and the verification call. At
> installation, the panels are all set up for accepting downloading and all
> signals are tested to central. Line seizure and release is verified.
System
> is totally functional and customer is trained prior to leaving the
location.
> Telco number that panel is connected to is documented. After the job is
> completed, the panel is uploaded, back at the office, to check all
> programming and is filed. We will do the alpha discriptors  and download
> those once we know how the customer wants each identified when using the
> alpha keypads. Naturally the huge systems are different, but they are
still
> downloaded while someone is on site. Downloading has its place but keypad
> programming should not be thrown away just because people would rather do
it
> from their office.
>
> Bob4Secur

I couldn't have said it better myself Bob

 I have no problems with downloading and do it every day but many times you
have to get the tech into programming via keypad for a variety of reasons
first and to tell a tech "Gosh I don't know how to keypad program this
thing" is foolish