Re: Ots 2:00 AM and the alarm is going off.

["Jim Rojas" <jrojas@xxxxxxxxxxxx>]

ls each week with similar situations. It is mostly a new
homeowner with no codes for the system in place. I usually charge $35-50 per
call.

Jim Rojas

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:yjYmf.5$z.1882@xxxxxxxxxxxxxxxxxx
> I've been thinking of adding a selection in my VM for non-clients...press
> 3
> for Help if you not a current client...that will forward to a 900 "Help
> Line" at 3 bucks a minute billed to their phone number, and put them on
> hold
> for 10 minutes before I pickup.
>
>
> "Doug L" <vssdoug@xxxxxxx> wrote in message
> news:a9Ymf.134$Zu5.10@xxxxxxxxxxxxx
> | For those calls I'd like to get a voice mail system that after working
> their
> | way through 27 different options finally dumps them at a call centre in
> | India, or maybe just forward them to RLB's VM system.
> |
> | Doug L
> |
> | --
> |
> | "alarman" <alarman2000@xxxxxxxxx> wrote in message
> | news:2sVmf.8523$SG5.1724@xxxxxxxxxxxxx
> | > "Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
> | > news:cY-dnX31oMn6bwbeRVn-jA@xxxxxxxxxxxxxxx
> | >> Its 2:00 AM and the alarm is going off.
> | >>
> | >> The person on the other end of the phone wants you to tell them over
> the
> | >> phone how to turn off or disable the alarm that is going off.  They
> are
> | > not
> | >> the person for whom the alarm was installed.  They claim to have
> | >> purchased
> | >> the home from the person who had the alarm installed.  You can hear
> the
> | >> siren going in the background.  They have no code for the alarm
> system.
> | >> They are not wiling to pay for a service call to come out to the site
> to
> | > and
> | >> help them out.
> | >>
> | >> What do you do?
> | >>
> | >> I tried to explain to them that there was no way that I would give
> | > somebody
> | >> I didn't know instructions over the phone on how to disarm or disable
> an
> | >> alarm system, but if they were willing to pay for an overtime service
> | >> call
> | > I
> | >> would be willing to come out to the premise and help them with the
> | >> situation.  When paying for my service seemed to be unreasonable to
> them
> | >> I
> | >> tried to explain that any skilled proffessional is going to require
> to
> be
> | >> paid for a 2:00 AM service call.  The caller then went on to say they
> | > could
> | >> not understand why I could not tell them how to disable the alarm
> over
> | >> the
> | >> phone.
> | >>
> | >> Ultimately they threatened to make sure my manager knows how I didn't
> | >> help
> | >> them and hung up on me.
> | >>
> | >> If the caller had waited I would have explained to them that they
> could
> | >> reach my manager on Monday morning after 9:00 AM and that "he" would
> be
> | > glad
> | >> to listen to their complaint.  LOL.
> | >
> | > I got one of those just yesterday, but more like 9 PM. The scenario as
> you
> | > described, and with much the same result. My caller was a tenant,
> directed
> | > by the property mgt. Co. to call me. They said we handle the alarm
> | > service.
> | > Hmmm....news to me. I did the install years ago, and the that customer
> has
> | > long since moved out.
> | >
> | > She wanted me to tell her which wires to cut. Yeah, right. I told her
> to
> | > contact the property manager for the code.
> | >
> | > She hung up on me too.
> | > js
> | >
> | >
> |
> |
>
>