Ots 2:00 AM and the alarm is going off.

["Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx>]

Its 2:00 AM and the alarm is going off.

The person on the other end of the phone wants you to tell them over the
phone how to turn off or disable the alarm that is going off.  They are not
the person for whom the alarm was installed.  They claim to have purchased
the home from the person who had the alarm installed.  You can hear the
siren going in the background.  They have no code for the alarm system.
They are not wiling to pay for a service call to come out to the site to and
help them out.

What do you do?

I tried to explain to them that there was no way that I would give somebody
I didn't know instructions over the phone on how to disarm or disable an
alarm system, but if they were willing to pay for an overtime service call I
would be willing to come out to the premise and help them with the
situation.  When paying for my service seemed to be unreasonable to them I
tried to explain that any skilled proffessional is going to require to be
paid for a 2:00 AM service call.  The caller then went on to say they could
not understand why I could not tell them how to disable the alarm over the
phone.

Ultimately they threatened to make sure my manager knows how I didn't help
them and hung up on me.

If the caller had waited I would have explained to them that they could
reach my manager on Monday morning after 9:00 AM and that "he" would be glad
to listen to their complaint.  LOL.

--
Bob La Londe
http://www.YumaBassMan.com