Re: Ots 2:00 AM and the alarm is going off.

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I've been thinking of adding a selection in my VM for non-clients...press 3
for Help if you not a current client...that will forward to a 900 "Help
Line" at 3 bucks a minute billed to their phone number, and put them on hold
for 10 minutes before I pickup.


"Doug L" <vssdoug@xxxxxxx> wrote in message
news:a9Ymf.134$Zu5.10@xxxxxxxxxxxxx
| For those calls I'd like to get a voice mail system that after working
their
| way through 27 different options finally dumps them at a call centre in
| India, or maybe just forward them to RLB's VM system.
|
| Doug L
|
| --
|
| "alarman" <alarman2000@xxxxxxxxx> wrote in message
| news:2sVmf.8523$SG5.1724@xxxxxxxxxxxxx
| > "Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
| > news:cY-dnX31oMn6bwbeRVn-jA@xxxxxxxxxxxxxxx
| >> Its 2:00 AM and the alarm is going off.
| >>
| >> The person on the other end of the phone wants you to tell them over
the
| >> phone how to turn off or disable the alarm that is going off.  They are
| > not
| >> the person for whom the alarm was installed.  They claim to have
| >> purchased
| >> the home from the person who had the alarm installed.  You can hear the
| >> siren going in the background.  They have no code for the alarm system.
| >> They are not wiling to pay for a service call to come out to the site
to
| > and
| >> help them out.
| >>
| >> What do you do?
| >>
| >> I tried to explain to them that there was no way that I would give
| > somebody
| >> I didn't know instructions over the phone on how to disarm or disable
an
| >> alarm system, but if they were willing to pay for an overtime service
| >> call
| > I
| >> would be willing to come out to the premise and help them with the
| >> situation.  When paying for my service seemed to be unreasonable to
them
| >> I
| >> tried to explain that any skilled proffessional is going to require to
be
| >> paid for a 2:00 AM service call.  The caller then went on to say they
| > could
| >> not understand why I could not tell them how to disable the alarm over
| >> the
| >> phone.
| >>
| >> Ultimately they threatened to make sure my manager knows how I didn't
| >> help
| >> them and hung up on me.
| >>
| >> If the caller had waited I would have explained to them that they could
| >> reach my manager on Monday morning after 9:00 AM and that "he" would be
| > glad
| >> to listen to their complaint.  LOL.
| >
| > I got one of those just yesterday, but more like 9 PM. The scenario as
you
| > described, and with much the same result. My caller was a tenant,
directed
| > by the property mgt. Co. to call me. They said we handle the alarm
| > service.
| > Hmmm....news to me. I did the install years ago, and the that customer
has
| > long since moved out.
| >
| > She wanted me to tell her which wires to cut. Yeah, right. I told her to
| > contact the property manager for the code.
| >
| > She hung up on me too.
| > js
| >
| >
|
|