Re: Ots 2:00 AM and the alarm is going off.

["Doug L" <vssdoug@xxxxxxx>]

For those calls I'd like to get a voice mail system that after working their
way through 27 different options finally dumps them at a call centre in
India, or maybe just forward them to RLB's VM system.

Doug L

--

"alarman" <alarman2000@xxxxxxxxx> wrote in message
news:2sVmf.8523$SG5.1724@xxxxxxxxxxxxx
> "Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
> news:cY-dnX31oMn6bwbeRVn-jA@xxxxxxxxxxxxxxx
>> Its 2:00 AM and the alarm is going off.
>>
>> The person on the other end of the phone wants you to tell them over the
>> phone how to turn off or disable the alarm that is going off.  They are
> not
>> the person for whom the alarm was installed.  They claim to have
>> purchased
>> the home from the person who had the alarm installed.  You can hear the
>> siren going in the background.  They have no code for the alarm system.
>> They are not wiling to pay for a service call to come out to the site to
> and
>> help them out.
>>
>> What do you do?
>>
>> I tried to explain to them that there was no way that I would give
> somebody
>> I didn't know instructions over the phone on how to disarm or disable an
>> alarm system, but if they were willing to pay for an overtime service
>> call
> I
>> would be willing to come out to the premise and help them with the
>> situation.  When paying for my service seemed to be unreasonable to them
>> I
>> tried to explain that any skilled proffessional is going to require to be
>> paid for a 2:00 AM service call.  The caller then went on to say they
> could
>> not understand why I could not tell them how to disable the alarm over
>> the
>> phone.
>>
>> Ultimately they threatened to make sure my manager knows how I didn't
>> help
>> them and hung up on me.
>>
>> If the caller had waited I would have explained to them that they could
>> reach my manager on Monday morning after 9:00 AM and that "he" would be
> glad
>> to listen to their complaint.  LOL.
>
> I got one of those just yesterday, but more like 9 PM. The scenario as you
> described, and with much the same result. My caller was a tenant, directed
> by the property mgt. Co. to call me. They said we handle the alarm
> service.
> Hmmm....news to me. I did the install years ago, and the that customer has
> long since moved out.
>
> She wanted me to tell her which wires to cut. Yeah, right. I told her to
> contact the property manager for the code.
>
> She hung up on me too.
> js
>
>