Re: Ots 2:00 AM and the alarm is going off.

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

And it's always; "YOUR alarm is going off", to which my reply is...no it
ain't, sounds like the sound is coming from *your* end of the line...nice
and quiet here, or at least it was until you called wanting a free service
call at 2am on a Sunday morning.



"alarman" <alarman2000@xxxxxxxxx> wrote in message
news:2sVmf.8523$SG5.1724@xxxxxxxxxxxxx
| "Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
| news:cY-dnX31oMn6bwbeRVn-jA@xxxxxxxxxxxxxxx
| > Its 2:00 AM and the alarm is going off.
| >
| > The person on the other end of the phone wants you to tell them over the
| > phone how to turn off or disable the alarm that is going off.  They are
| not
| > the person for whom the alarm was installed.  They claim to have
purchased
| > the home from the person who had the alarm installed.  You can hear the
| > siren going in the background.  They have no code for the alarm system.
| > They are not wiling to pay for a service call to come out to the site to
| and
| > help them out.
| >
| > What do you do?
| >
| > I tried to explain to them that there was no way that I would give
| somebody
| > I didn't know instructions over the phone on how to disarm or disable an
| > alarm system, but if they were willing to pay for an overtime service
call
| I
| > would be willing to come out to the premise and help them with the
| > situation.  When paying for my service seemed to be unreasonable to them
I
| > tried to explain that any skilled proffessional is going to require to
be
| > paid for a 2:00 AM service call.  The caller then went on to say they
| could
| > not understand why I could not tell them how to disable the alarm over
the
| > phone.
| >
| > Ultimately they threatened to make sure my manager knows how I didn't
help
| > them and hung up on me.
| >
| > If the caller had waited I would have explained to them that they could
| > reach my manager on Monday morning after 9:00 AM and that "he" would be
| glad
| > to listen to their complaint.  LOL.
|
| I got one of those just yesterday, but more like 9 PM. The scenario as you
| described, and with much the same result. My caller was a tenant, directed
| by the property mgt. Co. to call me. They said we handle the alarm
service.
| Hmmm....news to me. I did the install years ago, and the that customer has
| long since moved out.
|
| She wanted me to tell her which wires to cut. Yeah, right. I told her to
| contact the property manager for the code.
|
| She hung up on me too.
| js
|
|