Re: Ots 2:00 AM and the alarm is going off.

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Actually if they're nice (like a little old lady in tears) I will walk them
through disarming it until I can get there. There are ways to disarm without
revealing any real codes to them.

No charge. This creates an indebtedness of sorts and they just love me after
that :-)



"Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
news:UoYmf.4705$hB6.348@xxxxxxxxxxx
| ls each week with similar situations. It is mostly a new
| homeowner with no codes for the system in place. I usually charge $35-50
per
| call.
|
| Jim Rojas
|
| "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| news:yjYmf.5$z.1882@xxxxxxxxxxxxxxxxxx
| > I've been thinking of adding a selection in my VM for
non-clients...press
| > 3
| > for Help if you not a current client...that will forward to a 900 "Help
| > Line" at 3 bucks a minute billed to their phone number, and put them on
| > hold
| > for 10 minutes before I pickup.
| >
| >
| > "Doug L" <vssdoug@xxxxxxx> wrote in message
| > news:a9Ymf.134$Zu5.10@xxxxxxxxxxxxx
| > | For those calls I'd like to get a voice mail system that after working
| > their
| > | way through 27 different options finally dumps them at a call centre
in
| > | India, or maybe just forward them to RLB's VM system.
| > |
| > | Doug L
| > |
| > | --
| > |
| > | "alarman" <alarman2000@xxxxxxxxx> wrote in message
| > | news:2sVmf.8523$SG5.1724@xxxxxxxxxxxxx
| > | > "Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
| > | > news:cY-dnX31oMn6bwbeRVn-jA@xxxxxxxxxxxxxxx
| > | >> Its 2:00 AM and the alarm is going off.
| > | >>
| > | >> The person on the other end of the phone wants you to tell them
over
| > the
| > | >> phone how to turn off or disable the alarm that is going off.  They
| > are
| > | > not
| > | >> the person for whom the alarm was installed.  They claim to have
| > | >> purchased
| > | >> the home from the person who had the alarm installed.  You can hear
| > the
| > | >> siren going in the background.  They have no code for the alarm
| > system.
| > | >> They are not wiling to pay for a service call to come out to the
site
| > to
| > | > and
| > | >> help them out.
| > | >>
| > | >> What do you do?
| > | >>
| > | >> I tried to explain to them that there was no way that I would give
| > | > somebody
| > | >> I didn't know instructions over the phone on how to disarm or
disable
| > an
| > | >> alarm system, but if they were willing to pay for an overtime
service
| > | >> call
| > | > I
| > | >> would be willing to come out to the premise and help them with the
| > | >> situation.  When paying for my service seemed to be unreasonable to
| > them
| > | >> I
| > | >> tried to explain that any skilled proffessional is going to require
| > to
| > be
| > | >> paid for a 2:00 AM service call.  The caller then went on to say
they
| > | > could
| > | >> not understand why I could not tell them how to disable the alarm
| > over
| > | >> the
| > | >> phone.
| > | >>
| > | >> Ultimately they threatened to make sure my manager knows how I
didn't
| > | >> help
| > | >> them and hung up on me.
| > | >>
| > | >> If the caller had waited I would have explained to them that they
| > could
| > | >> reach my manager on Monday morning after 9:00 AM and that "he"
would
| > be
| > | > glad
| > | >> to listen to their complaint.  LOL.
| > | >
| > | > I got one of those just yesterday, but more like 9 PM. The scenario
as
| > you
| > | > described, and with much the same result. My caller was a tenant,
| > directed
| > | > by the property mgt. Co. to call me. They said we handle the alarm
| > | > service.
| > | > Hmmm....news to me. I did the install years ago, and the that
customer
| > has
| > | > long since moved out.
| > | >
| > | > She wanted me to tell her which wires to cut. Yeah, right. I told
her
| > to
| > | > contact the property manager for the code.
| > | >
| > | > She hung up on me too.
| > | > js
| > | >
| > | >
| > |
| > |
| >
| >
|
|
|