Re: Ots 2:00 AM and the alarm is going off.

["Russell Brill" <russwbrill@xxxxxxxxxxxxx>]

People, Don't ya love'em

"Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
news:UoYmf.4705$hB6.348@xxxxxxxxxxx
> ls each week with similar situations. It is mostly a new homeowner with no
> codes for the system in place. I usually charge $35-50 per call.
>
> Jim Rojas
>
> "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:yjYmf.5$z.1882@xxxxxxxxxxxxxxxxxx
>> I've been thinking of adding a selection in my VM for non-clients...press
>> 3
>> for Help if you not a current client...that will forward to a 900 "Help
>> Line" at 3 bucks a minute billed to their phone number, and put them on
>> hold
>> for 10 minutes before I pickup.
>>
>>
>> "Doug L" <vssdoug@xxxxxxx> wrote in message
>> news:a9Ymf.134$Zu5.10@xxxxxxxxxxxxx
>> | For those calls I'd like to get a voice mail system that after working
>> their
>> | way through 27 different options finally dumps them at a call centre in
>> | India, or maybe just forward them to RLB's VM system.
>> |
>> | Doug L
>> |
>> | --
>> |
>> | "alarman" <alarman2000@xxxxxxxxx> wrote in message
>> | news:2sVmf.8523$SG5.1724@xxxxxxxxxxxxx
>> | > "Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
>> | > news:cY-dnX31oMn6bwbeRVn-jA@xxxxxxxxxxxxxxx
>> | >> Its 2:00 AM and the alarm is going off.
>> | >>
>> | >> The person on the other end of the phone wants you to tell them over
>> the
>> | >> phone how to turn off or disable the alarm that is going off.  They
>> are
>> | > not
>> | >> the person for whom the alarm was installed.  They claim to have
>> | >> purchased
>> | >> the home from the person who had the alarm installed.  You can hear
>> the
>> | >> siren going in the background.  They have no code for the alarm
>> system.
>> | >> They are not wiling to pay for a service call to come out to the
>> site
>> to
>> | > and
>> | >> help them out.
>> | >>
>> | >> What do you do?
>> | >>
>> | >> I tried to explain to them that there was no way that I would give
>> | > somebody
>> | >> I didn't know instructions over the phone on how to disarm or
>> disable
>> an
>> | >> alarm system, but if they were willing to pay for an overtime
>> service
>> | >> call
>> | > I
>> | >> would be willing to come out to the premise and help them with the
>> | >> situation.  When paying for my service seemed to be unreasonable to
>> them
>> | >> I
>> | >> tried to explain that any skilled proffessional is going to require
>> to
>> be
>> | >> paid for a 2:00 AM service call.  The caller then went on to say
>> they
>> | > could
>> | >> not understand why I could not tell them how to disable the alarm
>> over
>> | >> the
>> | >> phone.
>> | >>
>> | >> Ultimately they threatened to make sure my manager knows how I
>> didn't
>> | >> help
>> | >> them and hung up on me.
>> | >>
>> | >> If the caller had waited I would have explained to them that they
>> could
>> | >> reach my manager on Monday morning after 9:00 AM and that "he" would
>> be
>> | > glad
>> | >> to listen to their complaint.  LOL.
>> | >
>> | > I got one of those just yesterday, but more like 9 PM. The scenario
>> as
>> you
>> | > described, and with much the same result. My caller was a tenant,
>> directed
>> | > by the property mgt. Co. to call me. They said we handle the alarm
>> | > service.
>> | > Hmmm....news to me. I did the install years ago, and the that
>> customer
>> has
>> | > long since moved out.
>> | >
>> | > She wanted me to tell her which wires to cut. Yeah, right. I told her
>> to
>> | > contact the property manager for the code.
>> | >
>> | > She hung up on me too.
>> | > js
>> | >
>> | >
>> |
>> |
>>
>>
>
>