Re: Active home pro stopped working

["Tim Dolan" <tims-pool-leagues@xxxxxxxx>]

"John" <noaddress@xxxxxxxxxxxxxxxxx> wrote in message
news:0amdnWP7_tg7nXLYnZ2dnUVZ_o6gnZ2d@xxxxxxxxxxxxxx
>
> "Tim Dolan" <tims-pool-leagues@xxxxxxxx> wrote in message
> news:TUCHh.7753$re4.469@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> "BruceR" <razrbruce@xxxxxxxxxxxxxxx> wrote in message
>> news:45ec7a83$0$5823$4c368faf@xxxxxxxxxxxxxxxxx
>>> IIRC, in one of the drop down menus you can specify which house code to
>>> monitor. Be sure the one you want is checked.
>>>
>>> Tim Dolan wrote:
>>>> Hi,
>>>>   Well, the x10 tech support phone automated system doesn't work. The
>>>> customer support phone automated system doesn't work. I couldn't even
>>>> get a sales person. Wow.
>>>>   This group has been great. Wonder why I even bothered with the
>>>> company. Please help.
>>>>    It appears that my Active Home Pro has stopped working.
>>>>    The only thing I can think of is I had to turn on and off many
>>>> circuit breakers looking of a light fixture I was repairing.
>>>>    I opened the program and I get a warning saying that the interface
>>>> isn't connected and I see a tiny icon in the lower left task bar
>>>> saying hardware not connected.
>>>>    I plugged it in and checked the usb plug as suggested and no
>>>>    change. I removed the batteries and put them back in and no change.
>>>>   I see the icons for my devices and I hear them click on and off
>>>> when I do it with the mouse, but lights do not respond.
>>>>    Any suggestions?
>>>>                          Tim fm CT
>>>
>> When the program opens I get the indication that it's registered and then
>> I get the screen that says the interface is not connected. That as far as
>> I can get.
>>               Tim fm CT
> In addition to removing the batteries did you disconnect it from the
> AC power while the batteries were removed?  They are known to get
> into a lock-up condition and that is the only way to fix it.
>
Hi John,
              I think I did but I'll check and do it again. Thanks
                          Tim fm CT