Re: Active home pro stopped working

["John" <noaddress@xxxxxxxxxxxxxxxxx>]

"Tim Dolan" <tims-pool-leagues@xxxxxxxx> wrote in message
news:TUCHh.7753$re4.469@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> "BruceR" <razrbruce@xxxxxxxxxxxxxxx> wrote in message
> news:45ec7a83$0$5823$4c368faf@xxxxxxxxxxxxxxxxx
>> IIRC, in one of the drop down menus you can specify which house code to
>> monitor. Be sure the one you want is checked.
>>
>> Tim Dolan wrote:
>>> Hi,
>>>   Well, the x10 tech support phone automated system doesn't work. The
>>> customer support phone automated system doesn't work. I couldn't even
>>> get a sales person. Wow.
>>>   This group has been great. Wonder why I even bothered with the
>>> company. Please help.
>>>    It appears that my Active Home Pro has stopped working.
>>>    The only thing I can think of is I had to turn on and off many
>>> circuit breakers looking of a light fixture I was repairing.
>>>    I opened the program and I get a warning saying that the interface
>>> isn't connected and I see a tiny icon in the lower left task bar
>>> saying hardware not connected.
>>>    I plugged it in and checked the usb plug as suggested and no
>>>    change. I removed the batteries and put them back in and no change.
>>>   I see the icons for my devices and I hear them click on and off
>>> when I do it with the mouse, but lights do not respond.
>>>    Any suggestions?
>>>                          Tim fm CT
>>
> When the program opens I get the indication that it's registered and then
> I get the screen that says the interface is not connected. That as far as
> I can get.
>               Tim fm CT
In addition to removing the batteries did you disconnect it from the
AC power while the batteries were removed?  They are known to get
into a lock-up condition and that is the only way to fix it.