Re: Active home pro stopped working

["Tim Dolan" <tims-pool-leagues@xxxxxxxx>]

"Dave Houston" <nobody@xxxxxxxxxxxx> wrote in message
news:45ef02d8.1285086437@xxxxxxxxxxxxxxxx
> "John" <noaddress@xxxxxxxxxxxxxxxxx> wrote:
>
>>
>>"Tim Dolan" <tims-pool-leagues@xxxxxxxx> wrote in message
>>news:TUCHh.7753$re4.469@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>>
>>> "BruceR" <razrbruce@xxxxxxxxxxxxxxx> wrote in message
>>> news:45ec7a83$0$5823$4c368faf@xxxxxxxxxxxxxxxxx
>>>> IIRC, in one of the drop down menus you can specify which house code to
>>>> monitor. Be sure the one you want is checked.
>>>>
>>>> Tim Dolan wrote:
>>>>> Hi,
>>>>>   Well, the x10 tech support phone automated system doesn't work. The
>>>>> customer support phone automated system doesn't work. I couldn't even
>>>>> get a sales person. Wow.
>>>>>   This group has been great. Wonder why I even bothered with the
>>>>> company. Please help.
>>>>>    It appears that my Active Home Pro has stopped working.
>>>>>    The only thing I can think of is I had to turn on and off many
>>>>> circuit breakers looking of a light fixture I was repairing.
>>>>>    I opened the program and I get a warning saying that the interface
>>>>> isn't connected and I see a tiny icon in the lower left task bar
>>>>> saying hardware not connected.
>>>>>    I plugged it in and checked the usb plug as suggested and no
>>>>>    change. I removed the batteries and put them back in and no change.
>>>>>   I see the icons for my devices and I hear them click on and off
>>>>> when I do it with the mouse, but lights do not respond.
>>>>>    Any suggestions?
>>>>>                          Tim fm CT
>>>>
>>> When the program opens I get the indication that it's registered and
>>> then
>>> I get the screen that says the interface is not connected. That as far
>>> as
>>> I can get.
>>>               Tim fm CT
>>In addition to removing the batteries did you disconnect it from the
>>AC power while the batteries were removed?  They are known to get
>>into a lock-up condition and that is the only way to fix it.
>>
>
> I think both you and Bruce are thinking of ActiveHome and the CM11A. The
> OP
> is asking about ActiveHomePRO and the CM15A. While I haven't followed it
> closely I do not recall any lockup complaints about the CM15A.
>
> For the OP, you probably will have much better luck if you ask your
> questions in the X-10 forums on the X-10 web site. There are many
> CM15A/AHP
> users there. I suspect you have an issue with the USB connection under XP.
>
>     http://www.x10community.com/forums/index.php#2
>
> http://davehouston.net
> http://tech.groups.yahoo.com/group/roZetta/
> roZetta-subscribe@xxxxxxxxxxxxxxx

Thanks Dave,
                    I'll do it.
                                 Tim fm CT