Re: Active home pro stopped working

[Charles Sullivan <cwsulliv@xxxxxxxxxxxx>]

On Wed, 07 Mar 2007 18:27:47 +0000, Dave Houston wrote:

> "John" <noaddress@xxxxxxxxxxxxxxxxx> wrote:
>
>>
>>"Tim Dolan" <tims-pool-leagues@xxxxxxxx> wrote in message
>>news:TUCHh.7753$re4.469@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>>
>>> "BruceR" <razrbruce@xxxxxxxxxxxxxxx> wrote in message
>>> news:45ec7a83$0$5823$4c368faf@xxxxxxxxxxxxxxxxx
>>>> IIRC, in one of the drop down menus you can specify which house code to
>>>> monitor. Be sure the one you want is checked.
>>>>
>>>> Tim Dolan wrote:
>>>>> Hi,
>>>>>   Well, the x10 tech support phone automated system doesn't work. The
>>>>> customer support phone automated system doesn't work. I couldn't even
>>>>> get a sales person. Wow.
>>>>>   This group has been great. Wonder why I even bothered with the
>>>>> company. Please help.
>>>>>    It appears that my Active Home Pro has stopped working.
>>>>>    The only thing I can think of is I had to turn on and off many
>>>>> circuit breakers looking of a light fixture I was repairing.
>>>>>    I opened the program and I get a warning saying that the interface
>>>>> isn't connected and I see a tiny icon in the lower left task bar
>>>>> saying hardware not connected.
>>>>>    I plugged it in and checked the usb plug as suggested and no
>>>>>    change. I removed the batteries and put them back in and no change.
>>>>>   I see the icons for my devices and I hear them click on and off
>>>>> when I do it with the mouse, but lights do not respond.
>>>>>    Any suggestions?
>>>>>                          Tim fm CT
>>>>
>>> When the program opens I get the indication that it's registered and then
>>> I get the screen that says the interface is not connected. That as far as
>>> I can get.
>>>               Tim fm CT
>>In addition to removing the batteries did you disconnect it from the
>>AC power while the batteries were removed?  They are known to get
>>into a lock-up condition and that is the only way to fix it.
>>
>
> I think both you and Bruce are thinking of ActiveHome and the CM11A. The OP
> is asking about ActiveHomePRO and the CM15A. While I haven't followed it
> closely I do not recall any lockup complaints about the CM15A.

It's not the same lockup as we've seen with the CM11A but generally
a failure to communicate, as the OP is experiencing, or other odd
behavior.  One user on the forum you mention below has published
a hardware hack to install a reset button, which as I recall
involved more than just opening the battery leads.

> For the OP, you probably will have much better luck if you ask your
> questions in the X-10 forums on the X-10 web site. There are many CM15A/AHP
> users there. I suspect you have an issue with the USB connection under XP.
>
>      http://www.x10community.com/forums/index.php#2

Good advice. The AHP software driver can get mucked up and some
temporary files may need to be deleted to straighten it out.
(At least that fixed it for me on one occasion.) My unit has
been sitting on the shelf for quite some time now and I
unfortunately don't remember what is required.

Regards,
Charles Sullivan