Re: A real Brain Twister

[Bob La Londe <none@none.com99>]

On 6/11/2021 4:59 AM, ABLE1 wrote:
> On 6/10/2021 11:50 PM, Jim Davis wrote:
>> It's so weird
>> I may use a particular part say,  once every few months. So, I get one
>> with a problem. I call tech support and either they never heard of the
>> problem or it's a faulty unit and has to be returned and i don't have
>> a spare and the whole freekin day is shot not even considering that
>> everything that's already been scheduled for the week or so has to be
>> juggled around.
>>
>> NOW - - - -Â  Here I am. Just a one man business. Using maybe 6 or 8 or
>> some small quantity of a product a year. How is it that   - - -   " I
>> " - - - - get the bad one? There's got to be companies out there who
>> are using hundreds - - - maybe THOUSANDSÂ  of this product every year.
>> If  " I " get a bad one out of the few that I buy - - -  are  you
>> telling me that these big users aren't getting dozens, hundreds of bad
>> ones?  Obviously not, because the product stays on the market The
>> distributor "never" gets any returns, and anyone I talk to doesn't
>> have a problem.
>> But it just p^%#*s me off to no end as to how that can happen. How can
>> one little company get the "bad" one?
>
>
> NO JIM, YOU ARE WRONG WRONG WRONG!!!
> I AM THE ONLY ONE THIS HAPPENS TO!!!
> IF THERE IS GOING TO BE A PROBLEM SOMEWHERE
> ON THE PLANET, I AM THE GUY THAT FIND IT FIRST!!
>
> WHAT MAKES YOU THINK YOU CAN INVADE ON MY SPECIALTY??
>
> :-)
>
> Man, we must be twins!!  Just last week I got a System Sensor 4WD Smoke.
> Took it out of the box and tried to place the unit on the base.
> It would not fit.  Called my Distributor and she went to the warehouse
> and pulled one off the shelf and it fit perfectly.  She sent me pictures
> of the back of the smoke and the base.  The back of the the one I had
> was a mirror image of the one she had.  There is a small circle
> stand-off that when placed together it hit a cross shaped post on the
> base and would not allow the parts to fit together.  Called the sales
> rep for Honeywell.  Met him and he is presently with the unit and
> passing on to those that are supposed to correct these issues.  I am at
> a total loss as to how this could happen............... Unless someone
> on the assembly line decided to have a evil thought one day and pulled a
> back off a different product line and assembled it or placed in in the
> 4WD box.  I actually had a old 4WD in my storage locker and it was
> mirrored opposite as well.
>
> "How can one little company get the "bad" one?"
>
> The sad part is that "WE" will never know!!!
>
> Ok, I have bigger fish to fry today and next week.
>
> Have a better hour, day, weekend all!!
>
> Les


My thing was always, "Can your system do this?"

Them: "Yes.  Our system can do that."

"Does it require any extra hardware to do that."

Them: "No, it does not."

"Your system doesn't do what you said."

Them: "You didn't buy that software upgrade."

"Ok.  No problem.  Screw me once...  No that's it.  Just once.  Never
again."


--
This email has been checked for viruses by AVG.
https://www.avg.com