Re: Whaddya know about Secure Link / 2Gig / Alarm.com

[Jim <alarminex@xxxxxxx>]

On Aug 13, 7:58=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:

Well, if it's as bad as Vonage is down here, then I would tell the
customer that it just doesn't work ..... also.
And ..... obviously couldn't/wouldn't represent that the system would
communicate with central. However, (I think contrary to you), I would
install a non monitored system if the client wanted it. There are some
people who just don't want to be monitored for whatever .... reason,
regardless of what I think or what we know in our experience. Again,
as long as it is stated in the paperwork and monitoring is declined by
the client .... that's his choice.

The most we can do is convey the knowledge of our years of experience
and try to advise/convince the client to the limits of our
consciousness. As long as I'm convinced that the client is in full
understanding and  (as initialed and pointed out on paper) accepts the
responsibility for his decisions ..........

>
> RHC: No, I don't see it quite that simply. Although the consumer
> always has the last choice in the matter, in my opinion, if we as
> professionals allow or provide a communication service that simply
> DOESN'T WORK (which is the case at least here in my area of Canada),
> or even if it has a known major reliability problem, and we install
> the system regardless just to make money, then that is a clearly
> negligent act. Anyone who KNOWINGLY sells a product or service that
> doesn't work is misrepresenting the truth, and besides it being
> illegal in most places, this leaves themselves open to liability
> claims.
>
> You situation may be quite different since you say VoIP actually does
> work in your area. It does NOT work up here at all. I've tested it
> extensively, from many suppliers, and even when it works to begin
> with, it doesn't work over time, to the point where even the client
> asks about the sense of keeping things going. I cannot in good
> conscience provide service under those conditions. However, a lot of
> dealers install a keypad where the client can view the event log and
> tell him to just watch things.But when things do go sour, what's the
> client supposed to do about it (except keep paying of course....:((
>
> We may simply have to agree to disagree on this point (but our
> situations ARE different) . I won't lower my professional standards
> just to make money no matter how many of these other scumbag companies
> will !!!-