Re: Seeking input

["Russell Brill" <russwbrill@xxxxxxxxxxxxx>]

"ABLE1" <royboynospam@xxxxxxxxxxxxx> wrote in message
news:TAvko.181703$iV7.165986@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> "Jim" <alarminex@xxxxxxx> wrote in message
> news:88c63c85-034e-4a8c-8771-11412ac312dd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Sep 16, 10:07 am, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
>> "mleuck" <m.le...@xxxxxxxxx> wrote in message
>>
>> news:0e941d54-80c7-4356-b4c3-c9a2b99840e9@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> On Sep 14, 9:19 pm, "Russell Brill" <russwbr...@xxxxxxxxxxxxx> wrote:
>>
>>
>>
>>
>>
>> > "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote in message
>>
>> >news:LnAjo.152122$iV7.43541@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> > > Hello all,
>>
>> > > I have a customer that has a 16 zone hardwired system and wants to
>> > > upgrade.
>>
>> > > That is not the problem. In his upgrade he want a system that is "Web
>> > > Based" so he can control on line.
>>
>> > > "Web Based" is his term. His primary goal is to have the ability to
>> > > arm
>> > > and disarm the system and secondary to bypass, change codes,
>> > > basically
>> > > all
>> > > the things you can from the keypad.
>>
>> > > I have just started my investigation so I was wondering what input I
>> > > can
>> > > pick up from here.
>>
>> > > Thanks much for all the input I am about to receive.
>>
>> > > Les
>>
>> > I'm not trying to be a jerk, but the industry has enough False Alarms
>> > caused
>> > by people onsite in front of their keypads, not to mention all of these
>> > "Gadget People" that want to fart around with their alarms over the
>> > internet... Sounds like more crap that's going to cause more
>> > problems... I
>> > lock my house up and turn the alarm on before I leave the Freaking
>> > house...
>> > I guess I'm just too old and set in my ways for my own good...........
>> > You obviously haven't checked out Alarm.com...
>>
>> So I checked out Alarm.com yesterday. So far I am not impressed with
>> their
>> customer service.
>>
>> I called their 877 number. Went thru the auto-attendant stuff and
>> selected
>> "New Dealer Information". The phone rang for about 8 rings the a
>> recording
>> saying leave a message and we will get back to you with no other choices,
>> I
>> hung up. I called back in about 10 minutes and did it again same results.
>> So I thought, I wonder if they respond any different if I chose the New
>> Customer choice. This time I get on hold with a reminder that I can leave
>> a
>> message and get a call back. I stayed on hold for 5 minutes. Hung up.
>>
>> So I am thinking that these people are not interested in "new" business,
>> or
>> they are just VERY BUSY. I call back an went into the Tech Support for
>> General questions and since I did not have a Dealer number to enter I got
>> into an endless loop that could not be escaped from unless I hung up.
>>
>> Called back again and this time pressed ZERO. Got the operator, made my
>> request and ended up in the same thing again.
>>
>> Called back and pressed Zero again and asked some questions of the
>> operator
>> who said that I should leave a message and I will get a call back 7pm or
>> first thing in the morning. Well it is now 10am and I am still waiting.
>>
>> So is this normal for Alarm.com?? And does it get better once you become
>> a
>> dealer??
>>
>> Inquiring minds want to know.
>>
>> Thanks,
>>
>> Les-
>
> Just think of how they'll treat you once you've got their product
> already installed and have made a commitment to  your customer.
>
> After the third call ....... my mind has done all the inquiring it's
> going to do.
>
> Except that maybe I'd try to get in touch with management for the sole
> purpose of telling them that incompetence has it's rewards. And
> additionally I'd do exactly what you did here. From your report, you
> can bet that I certainly wont be calling them and I'll be sure to tell
> anyone else the same thing.
>
> You see how that "incompetence  vs.  rewards" thingy works?
>
> By the way, I've mentioned it here before but .... I ran into the same
> thing years ago with Panasonic telephones. All I wanted to do was find
> out some minor technical info before placing an order for 10
> telephones for an office. I was on hold and shuffled around for about
> an hour. So I used another mfg and will never use Panasonic
> telephones ..... ever. I even called management and told them about
> the "shuffle" and was told, "Oh ..... that's normal" ......... And
> after checking with installers .... I found out that it actually WAS
> normal for them.    Yeh sure. Not for me, it's not.
>
>
> Well after I typed my "report" this morning I also decided to fill out
> their form on line to get info on what it takes to become a dealer.  I
> also placed my cell# requesting a call.  I received a email about 5 hours
> later and still no phone call.  So far it seems that they (Alarm.com) want
> to hide behind a computer screen.  Most frustrating.
>
> From what info I received it seems that they want you to have 5 accounts
> within 180 days or they charge you $50 a month till you do.
>
> So the question now is are they (Alarm.com) the only game in town when it
> comes to controlling a security panel via the web??  Or are there any
> alternatives.
>
> TIA
>
> Les
>
>
>
Total Connect (works like Alarm.com, except people answer the phone at
AlarmNet) services are offered through AlarmNet........... :-))
>