Re: Seeking input

[Jim <alarminex@xxxxxxx>]

On Sep 16, 10:07=A0am, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
> "mleuck" <m.le...@xxxxxxxxx> wrote in message
>
> news:0e941d54-80c7-4356-b4c3-c9a2b99840e9@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Sep 14, 9:19 pm, "Russell Brill" <russwbr...@xxxxxxxxxxxxx> wrote:
>
>
>
>
>
> > "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote in message
>
> >news:LnAjo.152122$iV7.43541@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> > > Hello all,
>
> > > I have a customer that has a 16 zone hardwired system and wants to
> > > upgrade.
>
> > > That is not the problem. In his upgrade he want a system that is "Web
> > > Based" so he can control on line.
>
> > > "Web Based" is his term. His primary goal is to have the ability to a=
rm
> > > and disarm the system and secondary to bypass, change codes, basicall=
y
> > > all
> > > the things you can from the keypad.
>
> > > I have just started my investigation so I was wondering what input I =
can
> > > pick up from here.
>
> > > Thanks much for all the input I am about to receive.
>
> > > Les
>
> > I'm not trying to be a jerk, but the industry has enough False Alarms
> > caused
> > by people onsite in front of their keypads, not to mention all of these
> > "Gadget People" that want to fart around with their alarms over the
> > internet... Sounds like more crap that's going to cause more problems..=
. I
> > lock my house up and turn the alarm on before I leave the Freaking
> > house...
> > I guess I'm just too old and set in my ways for my own good...........
> > You obviously haven't checked out Alarm.com...
>
> So I checked out Alarm.com yesterday. =A0So far I am not impressed with t=
heir
> customer service.
>
> I called their 877 number. =A0Went thru the auto-attendant stuff and sele=
cted
> "New Dealer Information". =A0The phone rang for about 8 rings the a recor=
ding
> saying leave a message and we will get back to you with no other choices,=
 I
> hung up. =A0I called back in about 10 minutes and did it again same resul=
ts.
> So I thought, I wonder if they respond any different if I chose the New
> Customer choice. =A0This time I get on hold with a reminder that I can le=
ave a
> message and get a call back. =A0I stayed on hold for 5 minutes. =A0Hung u=
p.
>
> So I am thinking that these people are not interested in "new" business, =
or
> they are just VERY BUSY. =A0I call back an went into the Tech Support for
> General questions and since I did not have a Dealer number to enter I got
> into an endless loop that could not be escaped from unless I hung up.
>
> Called back again and this time pressed ZERO. =A0Got the operator, made m=
y
> request and ended up in the same thing again.
>
> Called back and pressed Zero again and asked some questions of the operat=
or
> who said that I should leave a message and I will get a call back 7pm or
> first thing in the morning. =A0Well it is now 10am and I am still waiting=
.
>
> So is this normal for Alarm.com?? =A0And does it get better once you beco=
me a
> dealer??
>
> Inquiring minds want to know.
>
> Thanks,
>
> Les-

Just think of how they'll treat you once you've got their product
already installed and have made a commitment to  your customer.

After the third call ....... my mind has done all the inquiring it's
going to do.

Except that maybe I'd try to get in touch with management for the sole
purpose of telling them that incompetence has it's rewards. And
additionally I'd do exactly what you did here. From your report, you
can bet that I certainly wont be calling them and I'll be sure to tell
anyone else the same thing.

You see how that "incompetence  vs.  rewards" thingy works?

By the way, I've mentioned it here before but .... I ran into the same
thing years ago with Panasonic telephones. All I wanted to do was find
out some minor technical info before placing an order for 10
telephones for an office. I was on hold and shuffled around for about
an hour. So I used another mfg and will never use Panasonic
telephones ..... ever. I even called management and told them about
the "shuffle" and was told, "Oh ..... that's normal" ......... And
after checking with installers .... I found out that it actually WAS
normal for them.    Yeh sure. Not for me, it's not.