Re: Typical Misdirection

[Jim <alarminex@xxxxxxx>]

On Jun 26, 11:54=A0am, Frank Olson
<Use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
> On 25/06/2010 7:18 PM, Bob La Londe wrote:
>
>
>
>
>
> > "Jim" <alarmi...@xxxxxxx> wrote in message
> >news:b601b768-5216-4969-b3f9-42f3909b5eeb@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=
.
> >> On Jun 23, 7:57 pm, "Bob La Londe" <n...@xxxxxxx> wrote:
> >>> On a site with a Napco P1632 the customer complained of being constan=
tly
> >>> disconnected. The CS history all looks normal. The only abnormal was =
the
> >>> panel reporting a restore when the phone service tech reconnected the
> >>> phone
> >>> line to the house. The panel reported a phone line restoral... of cou=
rse
> >>> the phone tech happened to have his butt set hooked up and claimed
> >>> that was
> >>> a guaranteed demonstration that the panel was causing the problem.
>
> >>> I don't see anything wrong. Is it possible that the panel is seizing =
the
> >>> line and then releasing it without calling out for no reason? Just
> >>> want to
> >>> be sure. I suppose if it had been mis-programmed it could do that,
> >>> but not
> >>> continuously every day, and not as a recent symptom.
>
> >>> Its in an outer suburb area that I think is running over a small carr=
ier
> >>> system. I suppose the phone company might not be providing full
> >>> voltage at
> >>> all times, but then the panel should report when the voltage comes
> >>> up. Not
> >>> seize the line and then drop it without reporting. Seems weird to me.
>
> >>> Sounds like a telco problem and they are just trying to blame the
> >>> alarmco,
> >>> but if anybody can think of a possible cause I would sure like to
> >>> check it
> >>> out.
>
> >>> Of course the phone company guy told the customer he is an expert on
> >>> alarm
> >>> systems.
>
> >>> --
> >>> The Security Consultant
> >>> P.O. Box 5720
> >>> Yuma, Az 85366
>
> >>> (928) 782-9765 ofc
> >>> (928) 782-7873 fax
>
> >>> Licensed Communications Contractor
> >>> Residential & Commercial since 1994
> >>> ROC103044 & ROC103047
>
> >> Hi Bob
> >> I know that out in your area a service call can be an all day affair,
> >> however, I know that when you have the panel set for telephone line
> >> monitor, it will periodically check the line. I'm wondering if,
> >> because of the possible weak telephone line service, that when the
> >> panel checks the line that it might be causing the problem. The only
> >> way you could tell would be to remove line monitoring from the
> >> programing.
>
> > That is a good thought.
>
> Here's a thought. =A0Put a tellular unit on for a month and delete the
> phone line completely. =A0Make sure the customer SEES that you're
> disconnecting the phone line. =A0If the problem persists, you've got a
> great case for back-charging the telephone company for your time and
> aggravation.-


Ummmmm ....... or not!