Re: Typical Misdirection

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

On 26/06/2010 12:02 PM, Jim wrote:
> On Jun 26, 11:54 am, Frank Olson
> <Use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx>  wrote:
>> On 25/06/2010 7:18 PM, Bob La Londe wrote:
>>
>>
>>
>>
>>
>>> "Jim"<alarmi...@xxxxxxx>  wrote in message
>>> news:b601b768-5216-4969-b3f9-42f3909b5eeb@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>>> On Jun 23, 7:57 pm, "Bob La Londe"<n...@xxxxxxx>  wrote:
>>>>> On a site with a Napco P1632 the customer complained of being constantly
>>>>> disconnected. The CS history all looks normal. The only abnormal was the
>>>>> panel reporting a restore when the phone service tech reconnected the
>>>>> phone
>>>>> line to the house. The panel reported a phone line restoral... of course
>>>>> the phone tech happened to have his butt set hooked up and claimed
>>>>> that was
>>>>> a guaranteed demonstration that the panel was causing the problem.
>>
>>>>> I don't see anything wrong. Is it possible that the panel is seizing the
>>>>> line and then releasing it without calling out for no reason? Just
>>>>> want to
>>>>> be sure. I suppose if it had been mis-programmed it could do that,
>>>>> but not
>>>>> continuously every day, and not as a recent symptom.
>>
>>>>> Its in an outer suburb area that I think is running over a small carrier
>>>>> system. I suppose the phone company might not be providing full
>>>>> voltage at
>>>>> all times, but then the panel should report when the voltage comes
>>>>> up. Not
>>>>> seize the line and then drop it without reporting. Seems weird to me.
>>
>>>>> Sounds like a telco problem and they are just trying to blame the
>>>>> alarmco,
>>>>> but if anybody can think of a possible cause I would sure like to
>>>>> check it
>>>>> out.
>>
>>>>> Of course the phone company guy told the customer he is an expert on
>>>>> alarm
>>>>> systems.
>>
>>>>> --
>>>>> The Security Consultant
>>>>> P.O. Box 5720
>>>>> Yuma, Az 85366
>>
>>>>> (928) 782-9765 ofc
>>>>> (928) 782-7873 fax
>>
>>>>> Licensed Communications Contractor
>>>>> Residential&  Commercial since 1994
>>>>> ROC103044&  ROC103047
>>
>>>> Hi Bob
>>>> I know that out in your area a service call can be an all day affair,
>>>> however, I know that when you have the panel set for telephone line
>>>> monitor, it will periodically check the line. I'm wondering if,
>>>> because of the possible weak telephone line service, that when the
>>>> panel checks the line that it might be causing the problem. The only
>>>> way you could tell would be to remove line monitoring from the
>>>> programing.
>>
>>> That is a good thought.
>>
>> Here's a thought.  Put a tellular unit on for a month and delete the
>> phone line completely.  Make sure the customer SEES that you're
>> disconnecting the phone line.  If the problem persists, you've got a
>> great case for back-charging the telephone company for your time and
>> aggravation.-
>
>
> Ummmmm ....... or not!


Yeah...  Fighting the phone company is a lot like trying to fight City
Hall.  You have to fill out all the right forms.  But first you have to
fill out forms to get the right forms.