Re: Typical Misdirection

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

On 25/06/2010 7:18 PM, Bob La Londe wrote:
> "Jim" <alarminex@xxxxxxx> wrote in message
> news:b601b768-5216-4969-b3f9-42f3909b5eeb@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> On Jun 23, 7:57 pm, "Bob La Londe" <n...@xxxxxxx> wrote:
>>> On a site with a Napco P1632 the customer complained of being constantly
>>> disconnected. The CS history all looks normal. The only abnormal was the
>>> panel reporting a restore when the phone service tech reconnected the
>>> phone
>>> line to the house. The panel reported a phone line restoral... of course
>>> the phone tech happened to have his butt set hooked up and claimed
>>> that was
>>> a guaranteed demonstration that the panel was causing the problem.
>>>
>>> I don't see anything wrong. Is it possible that the panel is seizing the
>>> line and then releasing it without calling out for no reason? Just
>>> want to
>>> be sure. I suppose if it had been mis-programmed it could do that,
>>> but not
>>> continuously every day, and not as a recent symptom.
>>>
>>> Its in an outer suburb area that I think is running over a small carrier
>>> system. I suppose the phone company might not be providing full
>>> voltage at
>>> all times, but then the panel should report when the voltage comes
>>> up. Not
>>> seize the line and then drop it without reporting. Seems weird to me.
>>>
>>> Sounds like a telco problem and they are just trying to blame the
>>> alarmco,
>>> but if anybody can think of a possible cause I would sure like to
>>> check it
>>> out.
>>>
>>> Of course the phone company guy told the customer he is an expert on
>>> alarm
>>> systems.
>>>
>>> --
>>> The Security Consultant
>>> P.O. Box 5720
>>> Yuma, Az 85366
>>>
>>> (928) 782-9765 ofc
>>> (928) 782-7873 fax
>>>
>>> Licensed Communications Contractor
>>> Residential & Commercial since 1994
>>> ROC103044 & ROC103047
>>
>> Hi Bob
>> I know that out in your area a service call can be an all day affair,
>> however, I know that when you have the panel set for telephone line
>> monitor, it will periodically check the line. I'm wondering if,
>> because of the possible weak telephone line service, that when the
>> panel checks the line that it might be causing the problem. The only
>> way you could tell would be to remove line monitoring from the
>> programing.
>
> That is a good thought.


Here's a thought.  Put a tellular unit on for a month and delete the
phone line completely.  Make sure the customer SEES that you're
disconnecting the phone line.  If the problem persists, you've got a
great case for back-charging the telephone company for your time and
aggravation.