Re: DSC 832 on Cable VoIP

[tourman <robercampbell@xxxxxxxxx>]

On Jan 8, 9:49=A0am, mleuck <m.le...@xxxxxxxxx> wrote:
> On Jan 7, 8:29=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > On Jan 4, 7:55=A0pm, Frank Olson
>
> > <use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
> > > tourman wrote:
> > > > On Jan 4, 12:14 pm, "Robert L Bass" <nore...@xxxxxxxxxxxxxx> wrote:
> > > >> "tourman" wrote:
>
> > > >>> RHC: Yes, I can see the panel trying the number of times it's set=
 to
> > > >> call and continue to retry until it either gets through or generat=
es a
> > > >> "failure to communicate" trouble. However, this panel is simply no=
t
> > > >> even trying tro call depending upon what set of signals it is supp=
osed
> > > >> to send. Manual test, excludes the line, and goes through perfectl=
y.
> > > >> Keypad alarms and regular alarms and restores....it doesn't even p=
ick
> > > >> up the line and try =A0????
>
> > > >> Bob,
>
> > > >> This doesn't sound like a VoIP issue. =A0It really seems as though=
 something else
> > > >> is set wrong in the programming.
>
> > > >> --
>
> > > >> Regards,
> > > >> Robert L Bass
>
> > > >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D>
> > > >> Bass Home Electronics
> > > >> DIY Alarm and Home Automation Storehttp://www.bassburglaralarms.co=
m
> > > >> Sales & Service 941-870-2310
> > > >> Fax 941-870-3252
> > > >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D>
>
> > > > To Jim and Bob...yes, that was my first guess; however, I've checke=
d
> > > > all the programming and everything is perfect. Perhaps a default wo=
uld
> > > > help; DSC products are funny that way...solves lots of problems not
> > > > solvable any other way for some reason....
>
> > > Also try reversing the tip and ring (t-1 and r-1 too).
>
> > RHC: UPDATE.....after attaching my laptop to the panel on prem, and
> > uploading it, I quickly saw that "Partition 1 was disabled and
> > Partition 2 was enabled. So the panel wasn't even seeing the existing
> > zones.
>
> > Damn....major stupid mistake...egg on my face. Moral of this
> > story...always upload your panels rather than depend upon keypad
> > programming, and when approaching any problem, check the simple things
> > first...
>
> > Now I kinda wish I hadn't started this thread, so wouldn't have to eat
> > crow.....:))
>
> Remember this the next time you slam ADT for programming/installation
> errors

RHC: That is bullshit Mark !!  I slam ADT locally primarily for their
poor monitoring, and often lousy and expensive service. But now that
you mention it, I routinely see ADT panels with no test signals
programmed in , no cancel codes programmed in, and excessive dialer
delays programmed in, so their operators don't have to deal with
customer caused false trips. I've taken over several ADT systems that
DON'T WORK - period !! I've replaced  ADT systems that are so old,
it's impossible that they work because these old panels cannot be
programmed for 10 digit dialing. That means some clients have been
paying for and counting on protection that hasn't worked for several
years guaranteed. And I'm reasonably sure they don't upload their
panel settings at the end either...(although that is an assumption on
my part)

As I've said many times, I see just as much crap out there by the
small companies, probably more so on a statistical basis. But ADT is
the market leader and should be setting the standards for all of us,
and they clearly aren't in our area (at least on the residential side
of the business)

I suggest your working for a big alarm company may be clouding your
judgment....