Re: Key Pad Doors.

["Doug" <not@xxxxxxxx>]

I saw a guy at Home Depot trying to return the offcuts from some wire
shelves, he bought about ten of the shelves and cut about 18 inches off each
one and wanted to return the 18 inch offcuts for credit. The clerk wouldn't
budge no matter what the guy said, finally another guy in line told to him
fuck off and stop wasting everyone's time.

I've also seen 1/2 inch EMT on the racks that had saddles bent into them,
they didn't look that bad actually, but I suppose someone bent them, didn't
quite get it right and returned them for credit.

There is no end of clearly used merchandise on the shelves at Home Depot's
due to their too liberal return policy.

Doug
--

"Matt Ion" <soundy106@xxxxxxxxx> wrote in message
news:XlCfj.6578$uV6.6159@xxxxxxxxxxxx
> A friend of the family used to work for Home Depot and found they got an
> inordinate number of these types.  Didn't help that Home Depot had a
> reputation for being pushovers for "beefing" customers (and sometimes
> non-customers).  Anyone who wasn't happy with a particular level of
> service was given the next-most-senior person's number and encouraged to
> escalate their complaint... if they were persistent enough they'd almost
> always manage to escalate to a level that would simply get them what they
> wanted, whether it was a legitimate beef or not.
>
> One example he cited was a guy who brought in a section of drain pipe from
> a sink, claiming that it was the wrong piece and he wanted to exchange it.
> Only problem was, it was obviously the ORIGINAL section of pipe (from the
> rust and accumulated crud) that had NOT been purchased at Home Depot (at
> least not anytime recently).  The dolt made enough noise that eventually a
> regional representative authorized the store to replace it, just to shut
> the guy up.
>
> I'm told that policy has changed in recent years... the customer is NOT
> always right.