Re: Key Pad Doors.

["Bob La Londe" <nospam@xxxxxxxxx>]

"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:477cf192$0$26039$88260bb3@xxxxxxxxxxxxxxxxxxxx
> "George Siegle"
>
> I have a customer who thinks that there four year old alarm key pad needs
> to be replaced because the door on the 5501 will not stay up.
>
> They also think it should be done for free!!!
>
> Ok rant over.
>
> ***** Bob Said *****
>
> You know.... I have found a rather cathartic way of dealing with these.  I
> go back to the office and send them a letter.  I explain how we deserve to
> be paid for our work just like anybody else, how we scrupulously honor our
> warranty, and how if they feel that we should work for free and give stuff
> away for free that perhaps they should consider finding a new provider.  I
> will even list other local companies I know who have experience with their
> brand of equipment.
>
> I get about a 50/50 response from these letters.  Sometimes it takes a
> while, but about half (probably a little more) eventually wind up seeing
> it our way and are never again a problem customer, and very often have us
> do additional work on new sites, and provide more services for them.
>
> The other half are either too stupid or too self centered for me to want
> them as clients.  I don't miss them, and if they meet the terms of their
> agreements I deprogram their systems for monitoring and mail them a
> temporary dealer code to provide to their new monitoring company.  A few I
> just have to have my phone line provider block their calls, and list that
> account number as a dirty number.
>
>
> --
> Sincerly,
> The guy who makes the final decision
> on who we do business with.
> Bob La Londe
>
> The Security Consultant
> Bob La Londe - Owner
> P.O. Box 5720
> Yuma, Az 85366
>
> (928) 782-9765 ofc
> (928) 782-7873 fax
>
> Licensed Contractor
> ROC103044 & ROC103047

I suppose I should have mentioned the Velcroe dots option.



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