Re: Cox ARRIS Touchstone

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Hey Jim...thanks.
I think I will put a permanent note on my printed invoices...so they'll get
a notice with every quarterly billing.


"Jim" <alarminex@xxxxxxx> wrote in message
news:1168134575.927400.292570@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
|
| Crash Gordon wrote:
| > Here's what we found;
| > Its a black box, powered by nearest ac outlet and plugged into nearest
telco
| > jack and nearest coax outlet. They cut the feed from the old SNI so only
| > dial tone is coming from their interior feed. In doing so they cut us
out
| > since we are feeding from the old SNI.
| >
| > The box is called Arris Touchstone "Telephony Modem" and has two RJ11
telco
| > jacks on it, one USB (the small side of USB like what would be on a
camera)
| > a RJ45 that is labeled Ethernet (but is not used) and it has a small
battery
| > backup inside. The whole unit looks like an overgrown cable modem.
| >
| > When we backfed their signal back out to the SNI and fed everything that
way
| > through our alarm, we got our seizure back and the alarm transmits
without
| > any problems. BOTH jobs we did today were like this.
| >
| > PITFA though. My clients will collect from Cox especially since Cox said
| > they did NOTHING to effect the alarm system when they did by cutting the
| > wires at the SNI.
| >
| Hi Crash.
|
| Just to let you know, we had the same experience here when Cablevision
| started installing their version of VoIP. Of course they, at least,
| where calling it that.
| But they were just cutting the lines and then when they got a rash of
| complaints that the alarms were being disconnected, the alarm
| association and reps from the Cable company got together and some
| training courses were set up. A whole new procedure was instituted
| where the cable company first asks if the subscriber has an alarm
| system when they inquire about the service. This way, the cable company
| knows which technicians to send to do the installation. They know about
| line seizure and will ask the end user to test their alarm system
| before and after the install. I'm not so sure all the systems are line
| seized, but at least they're working until the next time we get out for
| a service call.
|
| I've been sending notices out to all my clients, for about two years
| now, regarding the downside to VoIP, Vonage, etc. and about getting
| filters on DSL lines. I had forgotten all about DSL, until I went to
| one client for a service call on another matter,  and just as a routine
| tried to send a signal to central and it didn't go through. I asked the
| client if she'd tested the system lately and she said yes, but they
| were slow in responding. I put the butt set on the line and heard the
| DSL carrier and asked if she had DSL installed since the last time I
| was here and got a yes. She had no idea that she should have called me
| to get some filters. From that time on, I've continuously sent out
| notices in all my billings about DSL and VoIP.
|
| Compared to other alarm companies I've spoken to, I have relatively few
| VoIP conversions. But, then again, I can only presume that there are
| those clients out there that would need a rabid mongoose to jump out of
| the billing envelope with a " READ ENCLOSED NOTE" sign around it's
| neck, before they'd read a newsletter or warning notice.
|