Re: ADT Essential Wireless Package

["Mike" <BE@xxxxxxxxx>]

"Everywhere Man" <alarminstall@xxxxxxx> wrote in message
news:1154145101.015011.66130@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> J. wrote:
>> On 28 Jul 2006 19:25:16 -0700, "Everywhere Man" <alarminstall@xxxxxxx>
>> wrote:
>>
>>
>> >One central station is for residential accounts. Their other stations
>> >are for large commercial
>> >and government accounts.
>>
>> This is patently false.  All of ADT monitoring stations can monitor
>> any account in an emergency.  The system operates on a virtual
>> load-balancing network.  Rochester, Jacksonville, and Aurora have all
>> partially or completely been shut down in the past several years for
>> natural disasters.  ADT has re-routed signals each time. <
>
> Yes they CAN monitor from each station but they DON'T and you know it.
> You have this lovely habit of spewing bullshit about how great ADT is
> and you expect people to believe it. I was involved with ADT, have
> friends who are still involved with them, and to this day ADT SUCKS!
>
>>
>>
>>
>>
>> >As for having no problems due to Katrina.....
>> >do you expect the sales rep to say anything different? Do you think
>> >they'd admit it if they had trouble?
>> >And yes ADT does SUCK. Their turnaround for service is horrendous, and
>> >here in NY/CT they sub out the majority of it to the lowest bidder. Ask
>> >your sales rep why they need a 15-20 second delay in the dialer. Then
>> >ask what happens if you switch to VoIP.......
>>
>> ADT's target days out on service is 1.5 days.  That means, on average,
>> it will take 1.5 days to get service.  VOIP is the same problem for
>> all companies.  ADT's solution is the same as most companies.  The
>> equipment ADT uses is the same stuff other alarm companies use. <
>
> 1.5 days for service? Who fudged that number? How often do you see
> posts in here from people bitching about lousy service from ADT? ADT
> might SCHEDULE service calls within 1.5 days but they certainly don't
> respond that quick. You know it, I know it, and anyone who has as much
> of a week's experience in this business knows it.
>
>>
>>
>>
>> >You will only experience one transaction with the sales rep. After that
>> >you become Customer #_____________ and "I'm sorry Mike but the contract
>> >says__________"
>> >
>>
>> There are over 200 ADT offices in the US alone, each staffed with an
>> Operations Manager, a Service Manager, an Installtion Manager, and
>> numerous technicians and administrative staff.  <
>
> So explain the 30% attrition rate if ADT customer service is so grand.
>
>>
>> >> Some of the local contractors contracted w/ monitoring centers and
>> >> they
>> >> didn't talk as good a game
>> >> as ADT.  Also, some of them charged big bucks for service. Much higher
>> >> than
>> >> ADT. <
>> >
>> >Don't judge a security company by how well someone handles dialogue
>> >with a prospect. If being a great talker had a direct impact on
>> >installation skills or quality workmanship then Zig Ziglar would be in
>> >the top 5 of alarm installers and Jack Stevens would be mowing lawns.
>> >Do a google on Mark Leuck's posts and see he isn't exactly the most
>> >captivating conversationalist alive but he's bailed my ass out more
>> >than once with his knowledge.
>> >I can come to your house and sell you your own car but that doesn't
>> >mean I know more about your car than you do. It just means I can close
>> >you.
>> >The sales rep that you met with went through countless hours of
>> >training that included videotapes of Tom Hopkins teaching them how to
>> >talk a client into signing.
>> >The local company doesn't pay big bucks to bring in sales gurus. The
>> >only training they receive is generally involving new installation
>> >techniques, labor saving devices, or maybe upgrading their NICET
>> >certification.
>> >I'd rather have the nastiest son of a bitch install my alarm if he was
>> >the best installer than have Mr. Nice Guy come in and leave me with a
>> >substandard install.
>> >BTW, what state are you in that you only pay 5% sales tax?  Good luck
>> >with your choice.
>>
>>
>> ADT's training does not include Tom Hopkins or any of the other crap
>> you mentioned.  I helped write several ADT Entree training modules for
>> sales reps.  They focus on risk assessment and product knowledge. <
>
> BULLSHIT! In 1998 ADT hired Tom Hopkins to create sales training tapes
> when Lou Sepulvada was reassigned (right after Lou wrote his sales
> book).  Spare yourself the embarassment of once again being exposed as
> someone who either doesn't know what the hell he is talking about or as
> someone who just doesn't concern himself with the facts.
> What does Tom Hopkins know about securing a home? Not a damn thing.
> That didn't matter to ADT because they are only concerned with RMR
> rather than client safety.
> The way you sling the semantics you must believe that McDonalds is the
> greatest steakhouse in the world because they sell more steak than any
> other restaurant on the planet. Being the largest company does not make
> you the best.
The sales guy I talked w/ was low key, kept giving me options, but didnot
try to hook me
or get to sign a contract right then.  We also enjoyed a good laugh about
the $6,000.00 shower curtain and the incarcerated  ex CEO of TYCO.