Re: ADT Essential Wireless Package

[J. <jsloud2001<removeme>@netscape.net>]

On 28 Jul 2006 19:25:16 -0700, "Everywhere Man" <alarminstall@xxxxxxx>
wrote:


>One central station is for residential accounts. Their other stations
>are for large commercial
>and government accounts.

This is patently false.  All of ADT monitoring stations can monitor
any account in an emergency.  The system operates on a virtual
load-balancing network.  Rochester, Jacksonville, and Aurora have all
partially or completely been shut down in the past several years for
natural disasters.  ADT has re-routed signals each time.




>As for having no problems due to Katrina.....
>do you expect the sales rep to say anything different? Do you think
>they'd admit it if they had trouble?
>And yes ADT does SUCK. Their turnaround for service is horrendous, and
>here in NY/CT they sub out the majority of it to the lowest bidder. Ask
>your sales rep why they need a 15-20 second delay in the dialer. Then
>ask what happens if you switch to VoIP.......

ADT's target days out on service is 1.5 days.  That means, on average,
it will take 1.5 days to get service.  VOIP is the same problem for
all companies.  ADT's solution is the same as most companies.  The
equipment ADT uses is the same stuff other alarm companies use.



>You will only experience one transaction with the sales rep. After that
>you become Customer #_____________ and "I'm sorry Mike but the contract
>says__________"
>

There are over 200 ADT offices in the US alone, each staffed with an
Operations Manager, a Service Manager, an Installtion Manager, and
numerous technicians and administrative staff.

>> Some of the local contractors contracted w/ monitoring centers and they
>> didn't talk as good a game
>> as ADT.  Also, some of them charged big bucks for service. Much higher than
>> ADT. <
>
>Don't judge a security company by how well someone handles dialogue
>with a prospect. If being a great talker had a direct impact on
>installation skills or quality workmanship then Zig Ziglar would be in
>the top 5 of alarm installers and Jack Stevens would be mowing lawns.
>Do a google on Mark Leuck's posts and see he isn't exactly the most
>captivating conversationalist alive but he's bailed my ass out more
>than once with his knowledge.
>I can come to your house and sell you your own car but that doesn't
>mean I know more about your car than you do. It just means I can close
>you.
>The sales rep that you met with went through countless hours of
>training that included videotapes of Tom Hopkins teaching them how to
>talk a client into signing.
>The local company doesn't pay big bucks to bring in sales gurus. The
>only training they receive is generally involving new installation
>techniques, labor saving devices, or maybe upgrading their NICET
>certification.
>I'd rather have the nastiest son of a bitch install my alarm if he was
>the best installer than have Mr. Nice Guy come in and leave me with a
>substandard install.
>BTW, what state are you in that you only pay 5% sales tax?  Good luck
>with your choice.


ADT's training does not include Tom Hopkins or any of the other crap
you mentioned.  I helped write several ADT Entree training modules for
sales reps.  They focus on risk assessment and product knowledge.