Re: What happened to my alarm system last night ?

["Tommy" <tommy at leesecurity dot net>]

Amen. Take the money and put it on a system by a local, certified, =
PROFESSIONAL.

What part of the country are you in? someone here might be able to point =
you in the right direction.
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alarman wrote:

>
> "Brent" <Brent@xxxxxxxxxxxxx> wrote in message =
news:ea3s51$5kk$1@xxxxxxxxxxxxxxxx
> > > If your system has an event log, look at it or have the alarmco do =
it.  That will solve the mystery.
> > > js
> >
> >
> >
> >
> > Where should I look for the event log ?
>
> I'm not at all familiar with that panel, but others here will chime in =
soon.
> >
> >
> > What information do you as a security expert need  to access my alarm  =
panel remotely and download or re-program it ? I understand dealers or the =
 installers can do it but as a security expert can you remotely program my =
 panel if you know the required information.
>
> Yes, but a remote up/download requires the correct software, which is =
supposed to be for installers/dealers only, but anyone can get it really. =
Hopefully ADT changed the default CSID code in your panel, but if it was a =
dealer, maybe not.
>
> > In my Concord Express users manual on page 26 it says in the "If the =
power  goes out" section.
> >
> > "Your system has a battery backup that keeps your system operational  =
during a power failure. An optional feature allows your system to alert  =
the CS if the power is off fo rmore than 15 minutes. It reports again when =
 power has been restored."
> > The worst part is the ADT dealer who installed my system does not know =
how  to program this optional feature into my system and they are offering =
me  to remove the whole system and refund the money.
>
> Oh, brother.
>
> > Can I get ADT directly to send their technician and get my system  =
reprogrammed for this optional feature since the ADT dealer has no clue  =
how to do it ?
>
> Donno. Sloud, you there? Wanna help this gent out?
>
> > On page 14 of the users manual there was some information about  =
"Notification by Pager" that sends "high level reports" to the pager about =
 AC power fail, cpu back in service, phone failure, sensor alarms, sensor  =
tamper, receiver failure, receiver jam, touchpad tamper etc.
> >
> > And lastly on page 28, it says about Alarm system limitations and that =
the  system can be compromised
> > "If intruders have the technical means of bypassing, jamming or  =
disconnecting any or all parts of the system".
> >
> > Are any of you security experts here capable of bypassing or jamming =
the  signals ?
> >
> > My ADT dealer installer is a chinese guy and he is not that proficient =
in  english and even his profession and I had a hard time communicating =
with  him.
>
> Been there, done that.
>
> > So help me out with some suggestions.
>
> Take them up on the money back deal. Hire a professional, local company =
to install your system correctly, and expect to pay more than the ADT =
dealer wanted. In this business, you definitely get what you pay for.
> js

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