Re: 5540 Silent Knight Software Question

["Bill" <simard@xxxxxxxxxxxx>]

Ok, here is the situation:

The previous owners of the house had the system installed by their company's
security dept ( GM ).
Protection one monitored the system, but the owners never used the system.
They lost the installer code ( 0 ) and the user code ( 1 ).
Protection One also lost the codes. Not sure how that happened. We know they
lost them because we called them to come out to program the system for us.
Protection One was unable to get back in to the system. The tech did not try
using a laptop and modem to direct connect.
I don't think they had the equipment or software needed.
After receiving the manuals for the system, and advice from tech's here in
this group, I found that I needed a 5530 modem made by Silent Knight.
I also received the 5540 software to do the programming.

The 5540 software has options to download a new account or upload an
existing account.

The first problem I have is I don't know the account number.

The second problem is that the phone number programmed in the panel goes to
the alarm company and I can't change the number because I don't have code 0.

The third problem / question is: I want to connect the phone wire from the
panel to the 5530 modem connected to the laptop.

I need to know how the modem will react and how the panel will react since
the panel is trying to dial a phone number and I am trying to do a direct
connect.

Will the modem ignore the panels dialing?

The software has a terminal program and it will accept any panel calling.
It then displays the panels account number.
If it will connect and send the account number I could tell it to call back
in 15 minutes and I could select that account to be uploaded when it calls
back.
The big question is will it connect?

Bill

<ti_alarms@xxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:11iq7adkdpg9b16@xxxxxxxxxxxxxxxxxxxxx
> Bill,
>
> I can't seem to decipher what you're trying to accomplish.
>
> It seems as though you haven't determined if the panel is sending 4x2, CID
> or SIA.
>
> If you want to find the account number of the panel, please record an
> alarm session to a laptop as a wav file. After 5 seconds of listening to
> it I could determine if it's 4x2, CID or SIA, and in 10 minutes I could
> give you the account number and alarm if 4x2 or CID, SIA will take longer,
> more equipment needed.
>
> If you're trying to download/upload to/from the panel and don't have the
> account number, good luck, then see the last paragraph and continue.
>
> If you could explain precisely from the beginning what your problem is and
> not your various thoughts on cobbling something together and what it could
> do for you, we may be able solve this for you.
>
> After many years of trouble shooting technical problems, I've found it
> best not to listen to someone else's analysis of the problem but to listen
> to their description of what's happening. I won't even trust my best
> college's analysis of the situation, even though I know he's younger and
> brighter than I, sometimes one person can look at a problem for hours, and
> another can walk in and see the fault in 5 seconds.
>
> So Bill, give use the description of your problem, what you want to
> accomplish, and sit back and watch all of us nail this for ya.
>
>
>
> Bill wrote:
>> If the panel sends an alarm in DTMF and also sends it's account number in
>> DTMF then I could capture those tones as it is sending to the CS.
>> Then I could run the .wav file through a DTMF decode and I would have the
>> account number.
>> I'm not sure if the panel is set to send SIA or FSK. It has both
>> available in the programming and I don't know what they set it to.
>>




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