Re: another APX oops moment

["Bob La Londe" <onebikenut@xxxxxxxxx>]

"Jim" <alarminex@xxxxxxx> wrote in message
news:3b907df4-6959-4baa-9a7b-093d2bb0be43@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Sep 5, 8:19 pm, "Russell Brill" <russwbr...@xxxxxxxxxxxxx> wrote:
>> I don't accept Comcast with new customers anymore... The Comcast service
>> is
>> soooo bad in some areas of Sacramento I just tell people that there isn't
>> much difference between it and Vonage, low cost Voip is low cost Voip...
>> I
>> haven't had any problems with AT&T's U-Verse yet, I will accept it as
>> long
>> as there is battery backup.....
>>
>> "nick markowitz" <nmarkow...@xxxxxxxxx> wrote in message
>>
>> news:f647542c-ee32-4a67-b117-e62f0ff1def7@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> On Sep 5, 1:44 pm, Jim <alarmi...@xxxxxxx> wrote:
>>
>>
>>
>>
>>
>> > On Sep 5, 12:50 pm, "Bob La Londe" <nos...@xxxxxxxxx> wrote:
>>
>> > > > One of the reasons why is because Napco is very limited to what
>> > > > events
>> > > > the zones can send (yea I know Jim)
>>
>> > > That has absolutely no bearing on the point that sometimes poor phone
>> > > conditions of the phone line provided by the phone company fail to
>> > > transmit
>> > > tones without echo or distortion to the central station resulting in
>> > > swingers or runaways. Yet, on those same crappy phone lines provided
>> > > by
>> > > the
>> > > phone company and not provided in any way by Napco pulse format
>> > > reporting
>> > > works just fine. Even with FBI, DSC, & Ademco panels. Yes I do have
>> > > some
>> > > of those in the field also.
>>
>> > > Yes, sometimes I get a little annoyed by the lack of selection
>> > > options
>> > > on
>> > > the smaller panels, but for more advanced applications I use the 9600
>> > > and
>> > > X255 anyway. Also, my CS will allow me to customize at their end
>> > > easily
>> > > anyway. I don't even have to ask them to do it. I make the custom
>> > > reference fields, handling and reporting myself via their on-line
>> > > interface.
>> > > Heck. I can even do it from my mobile now.-
>>
>> > Well, Bob, you know the story. The level of the installers that Mark
>> > deals with aren't the sharpest knives in the drawer so he doesn't take
>> > to much to a panel that gives the installer all the options that a
>> > Napco panel does. It just means that he's got to spend much more time
>> > trying to explain to them how to program over the phone.
>>
>> One of the bigger problems I have encountered with all this digital
>> phone stuff like FIOS and Comcast etc. is the phone line monitor is
>> really useless at this point because if cable or fiber gets cut there
>> is still voltage on line to panel. from the battery back up unit.
>> I have explained this to customers and given them the cellular option
>> and some who are worried have added the extra protection. Because
>> they figured before at least the alarm going off would scare the
>> burglar away.-
>
> That, in combination with the clients who switch to VoIP and don't
> tell you and thus wind up without line seizure ..... ultimately they
> wind up without line seizure and telephone line monitoring. And I
> don't see anything coming from the manufacturers to address these
> problems .... either. In fact, it's very rare that I ever hear anyone
> (locally) talking about these problems.

My CS has a nice IP reporting module available that pings every few minutes.