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Re: another APX oops moment



On Sep 6, 3:42=A0pm, "Bob La Londe" <onebike...@xxxxxxxxx> wrote:
> "Jim" <alarmi...@xxxxxxx> wrote in message
>
> news:3b907df4-6959-4baa-9a7b-093d2bb0be43@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
>
>
> > On Sep 5, 8:19 pm, "Russell Brill" <russwbr...@xxxxxxxxxxxxx> wrote:
> >> I don't accept Comcast with new customers anymore... The Comcast servi=
ce
> >> is
> >> soooo bad in some areas of Sacramento I just tell people that there is=
n't
> >> much difference between it and Vonage, low cost Voip is low cost Voip.=
..
> >> I
> >> haven't had any problems with AT&T's U-Verse yet, I will accept it as
> >> long
> >> as there is battery backup.....
>
> >> "nick markowitz" <nmarkow...@xxxxxxxxx> wrote in message
>
> >>news:f647542c-ee32-4a67-b117-e62f0ff1def7@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx=
.
> >> On Sep 5, 1:44 pm, Jim <alarmi...@xxxxxxx> wrote:
>
> >> > On Sep 5, 12:50 pm, "Bob La Londe" <nos...@xxxxxxxxx> wrote:
>
> >> > > > One of the reasons why is because Napco is very limited to what
> >> > > > events
> >> > > > the zones can send (yea I know Jim)
>
> >> > > That has absolutely no bearing on the point that sometimes poor ph=
one
> >> > > conditions of the phone line provided by the phone company fail to
> >> > > transmit
> >> > > tones without echo or distortion to the central station resulting =
in
> >> > > swingers or runaways. Yet, on those same crappy phone lines provid=
ed
> >> > > by
> >> > > the
> >> > > phone company and not provided in any way by Napco pulse format
> >> > > reporting
> >> > > works just fine. Even with FBI, DSC, & Ademco panels. Yes I do hav=
e
> >> > > some
> >> > > of those in the field also.
>
> >> > > Yes, sometimes I get a little annoyed by the lack of selection
> >> > > options
> >> > > on
> >> > > the smaller panels, but for more advanced applications I use the 9=
600
> >> > > and
> >> > > X255 anyway. Also, my CS will allow me to customize at their end
> >> > > easily
> >> > > anyway. I don't even have to ask them to do it. I make the custom
> >> > > reference fields, handling and reporting myself via their on-line
> >> > > interface.
> >> > > Heck. I can even do it from my mobile now.-
>
> >> > Well, Bob, you know the story. The level of the installers that Mark
> >> > deals with aren't the sharpest knives in the drawer so he doesn't ta=
ke
> >> > to much to a panel that gives the installer all the options that a
> >> > Napco panel does. It just means that he's got to spend much more tim=
e
> >> > trying to explain to them how to program over the phone.
>
> >> One of the bigger problems I have encountered with all this digital
> >> phone stuff like FIOS and Comcast etc. is the phone line monitor is
> >> really useless at this point because if cable or fiber gets cut there
> >> is still voltage on line to panel. from the battery back up unit.
> >> I have explained this to customers and given them the cellular option
> >> and some who are worried have added the extra protection. Because
> >> they figured before at least the alarm going off would scare the
> >> burglar away.-
>
> > That, in combination with the clients who switch to VoIP and don't
> > tell you and thus wind up without line seizure ..... ultimately they
> > wind up without line seizure and telephone line monitoring. And I
> > don't see anything coming from the manufacturers to address these
> > problems .... either. In fact, it's very rare that I ever hear anyone
> > (locally) talking about these problems.
>
> My CS has a nice IP reporting module available that pings every few minut=
es.

I did not get a check in from a panel last week and found out customer
had changed his phone service from centrex  the multi line service the
old bells offered  and no longer needed to dial 9 . so i caught it
before there was a problem but companys who do not have even a monthly
check in are asking for troubles.


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